- Report: #1283511
Complaint Review: factoryoutletstore.com - Internet
Reported By:
TWMSR -
Glenwood Springs, Colorado, USA
Submitted:
Updated:
-
Author Confirmed
Why?
factoryoutletstore.com
Internet, USA
Web:
factoryoutletstore.com
Categories:
Business Rating:
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factoryoutletstore.com Conterfeit Oral-B products Internet
Buyer Beware!
I purchased one dozen Oral-B (so I thought) precision replacement heads from factoryoutletstore.com which proudly popped up after searching for the Oral-B online store. Oral-B logos all over the page! One would think they were buying genuine Oral-B merchandise. Think again. After a few uses the pins that hold the brush in place dislodged and the whole thing fell apart. Thinking maybe one was a lemon I proceeded to use another and another and another with the same results. The last one I used the brush came off while in use and I almost swallowed the darn thing.
I wrote a email to Procter & Gamble, Oral-B's parent company about the problem and was instructed to do a scratch test on the Oral-B logo. Using a coin I scratched the logo and off it came which showes that this product was not a genuine Oral-B product but a conterfeit. Just to verify I did the same test on a brush head purchased in a local store and the logo did not come off.
I am in the process of sending the remaining brushes to P&G's quality control for further investigation and was told that I would be compensated even though these are not their products. That shows how serious they are about their reputation to the end consumer. Hopefully this may result in shutting down this bogus operation.
