- Report: #1475491
Complaint Review: Facebook -
Reported By:
Frustrated with FB -
Atlanta, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Facebook
United States
Web:
facebook.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Facebook FB Zuckerberg FB two-factor authentication FAIL. No workaround, no help.
After adding an advertising account to FB, they annoyingly prompted me upon each login to add two-factor authentication on my very secure login, until I finally agreed. Now I regret the decision. I am traveling and sold my desktop* replaced my phone sim with a new number in the country I relocated to, and got my laptop stolen... so now when trying to log in to my account from a new computer with a new browser in a new country, having a new phone number that I have not yet added to FB, I have absolutely no way to confirm I am the owner of my account through the limited options that FB allows.
They used to have the ability to upload a photo taken with a hand-written code that they provided, which would be reviewed by a real person at some point in the following days... They seem to have eliminated this option.**How can I get past the two-factor authentication when my login attempt with the correct password is blocked as a suspicious login attempt?
I think I need assistance from a "real person" at FB and not their insufficient, incomplete, automated FAIL responses system (which will allow me to change my password, which I don't need to do, but not allow the same process as the secondary method of the two-factor login.
I am hoping someone from FB is monitoring this forum and will respond with a method of adding my new equipment to my account so I can login and continue spending money on FB ads!
