- Report: #1166831
Complaint Review: Express Scripts - Nationwide
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Author Not Confirmed
Why?
Express Scripts
Nationwide, USA
Phone:
800.282.2881
Web:
www.express-scripts.com
Categories:
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Express Scripts refuses return and refund of meds ordered in error by doctors office Nationwide
Express Scripts will not accept return of, nor will issue a refund for, medication that was ordered in error by my doctor's office. I understand that my doctor's office is to blame for ordering this medication in error. However, if I were dealing with a local pharmacy, I could simply refuse the order. Express Scripts does not give me that option.
This is another example of how the patient is left out of medical decisions that now involve employers, insurance companies and providers. I also understand that I (as well as most patients) accept all the terms, conditions, and other strings attached to all the agreements involved. But do we really have a choice?
Apple and Amazon recently lost class-action lawsuits regarding unauthorized purchases, in spite of the "terms of service" they thought would protect them. I hope such events encourage Express Scripts to change their return policy.
4 Updates & Rebuttals
Anonymous
San Tan Valley,Arizona,
Never give them your credit card number
#2REBUTTAL Owner of company
Mon, August 11, 2014
I am a former employee and can't tell you how many times I have seen this happen. NEVER give them your credit card information. It may be an inconvenience but send them a check any time you receive medication. You can also request that you receive a phone call before any medication is shipped to you.
Steve
St Petersburg,Florida,
Pharmacy law does allow refunds to consumers
#3Author of original report
Sat, August 02, 2014
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Ken
Colorado,Additional info...
#4Consumer Comment
Sat, August 02, 2014
From a site on this
In fact, FDA’s Compliance
Policy Guide on the Return of Unused Prescription Drugs to Pharmacy Stock directly states that
Return and Reuse: NABP Position Paper
NATIONAL ASSOCIATION OF BOARDS OF PHARMACY • (P) 847/391-4406 • (F) 847/391-4502 • www.nabp.net 4
“[a] pharmacist should not return drug products to his stock once they have been out of his possession” because of the inability to assure drug “strength, quality, purity or identity.”
Looks like they're following the guidelines.
Ken
Colorado,Pharmacys by law, can NOT take back prescriptions...
#5Consumer Comment
Sat, August 02, 2014
Your complaint is with your doctor. Have you asked him about this? Repeat the pharmacy CANNOT take back even unopened prescriptions. It's to protect you and others from contaminated medications. Call the FDA and complain to them.
BTW, why should they issue a refund for an error they had NO part in? THEY did not rip you off.
