- Report: #1475073
Complaint Review: Expedia - Bellevue Washington
Reported By:
Jay -
Lake Stevens, WASHINGTON, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Expedia
333 108th Ave NE Bellevue, 98004 Washington, United States
Phone:
866-230-3837
Web:
https://www.expedia.com
Categories:
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Expedia Expedia Travel EXPEDIA EXPEDIA.COM WILL RIP YOU OFF...- They Charged For Travel Insurance & Wont Credit Us For Our Flight Change Bellevue Washington
Our flight is coming up in a month, which we initially booked on Expedia.com and we paid for travel insurance.
After an extenuating circomstance, with my daughter having an mandatory day for cheer tryouts, they wouldn't allow us to use our travel insurance credit. So not only do we have to pay the $200 change fee, we also have to pay the $200+ for the ticket difference. The insurance should have waived the $200 change fee but they will not let us use the travel insurance for our daughters flight. Their reasoning is that we have to go through their 3rd party insurance company separately and try to get a refund, which sounds like a total scam.
Expedia happily charged us for Travel Insurance and took our money for insurance with the click of a button on their website and now will not honor the insurance but instead point us to some company that we've never worked with. They wont say whether or not we will get the refund or how many hours we'll have to spend attempting to get our refund, they also will not refund the insurance money (which has not done anything for us), so basically ripped us off for $300+ dollars and now will not honor what we paid for.
Expedia customer service is horrible. Expedia management is horrible. Expedia Travel Insurance is horrible. I disdain Expedia and now believe you could pretty much book a trip with any other service and have a better experience than you'll have with Expedia. We've spent $10,000's on Expedia.com over the years and this is the first time we've needed to use the travel insurance. They are such a joke! DO NOT USE EXPEDIA.COM for air travel, hotels or car rentals.
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1 Updates & Rebuttals
Robert
Irvine,United States
Your belief would be wrong
#2Consumer Comment
Mon, March 11, 2019
I disdain Expedia and now believe you could pretty much book a trip with any other service and have a better experience than you'll have with Expedia.
First off every travel site uses a "3rd party" Insurance company to handle the claims, in fact there are really only 2 or 3 major companies and if you did go through another site or airline the odds are you would still be getting insurance through the same handful of companies. As such having to go through the "claims" process is STANDARD. As for your refund, if your claim is finally approved congratuations you are VERY lucky, because I would not count on getting a single dime...Sorry.
Travel Insurance will only pay you for costs incured due to covered reasons. Things such as will cover you for things such as delays or cancellations caused by Weather, Illness, Mechanical Issues, Airline Changes, and even a loss of a Job. But if you read the terms of the insurance I can just about guarantee that having to delay your trip due to "Cheer Tryouts" isn't something that is covered. Of course if your read through the terms and find out it is covered and they won't pay, then you have a valid complaint.
By the way this is not unique to this Travel Insurance, I don't think a single Travel Insurance company would cover you in this situation.
