NEWEXEDEUSER
London,#2Author of original report
Sun, September 28, 2014
I should have clarified in my previous rebuttal that I have seen a 100% improvement in connectivity to the web site; HOWEVER, navigating within Pearson's myitlab.com still seems to be a major problem with EXEDE internet. I am constantly getting kicked out when I move from one area to the next within the site. It doesn't kick me out completely... but will simply go back to the original page I was on before I tried to navigate to other areas (like viewing grades, assignments submissions, etc).
I sometimes can get to these other areas within the site in maybe 15 to 20 tries... and that is a BIG MAYBE. On occasion, I can go completely out by shutting down my browser, log back in to the website, and navigate to where I need to be in the first try (rarely... but to be fair to EXEDE it has happened before).
I would appreciate if EXEDE technical support would reach out to me and lets do a remote session while I am running a network sniffer so they could see exactly what is having issues with their system. I am sure they have the technicians that could resolve this.
Just and FYI... it is not a browser issue, I have tried this on IE, Chrome, and Firefox and the issue still remains.
NEWEXEDEUSER
London,#3Author of original report
Sun, September 28, 2014
Although I have seen an 100% improvement in connecting to the main site at www.myitlab.com , it is unfortunate to say that I have about a 5% to 30% chance of navigating to other areas on the website (for uploading assignments, accessing submissions, etc). This issue is NO WHERE from being resolved. I teach 3 college classes from Pearson's platform and it is so frustrating that I cannot prepare for my classes from home using ViaSat's (EXEDE) Satellite Internet.
My contract is up with EXEDE in Oct 2014 and I will be switching to Hxxxxxx Net... according to everything I have searched on the Internet, they are aware of the PEARSON problem and have a fix for it.
Exede Nick
Davenport,#4UPDATE Employee
Thu, April 11, 2013
ViaSat takes these reports very seriously. We want our customers using Exede Internet service to be able to access any and all websites, especially something as important as online learning. When we were notified of this problem, we investigated what kind of content from Pearson might be causing this issue. The issue was successfully replicated and we developed a comprehensive list of colleges and universities which use the Pearson education platform. On 2/1/2013, this issue was resolved with a change to our web acceleration technology. We have had no further reports of problems with the Pearson education platform and consider this issue resolved.