- Report: #1435295
Complaint Review: Excede Viasat Internet -
Reported By:
Rebecca -
Waynesville, Missouri, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Excede Viasat Internet
United States
Web:
Www.viasat.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Excede Viasat Internet Lies about quality, joke of a service big rip off
I have had service for a month and I can't even load my tv menu with internet its NOT high-speed as promised. 12 mps for 60 a month plus 10 for modem rental. If you try and cancel they charge your card linked to your account of initial set up the amount of pemium for remaining months left in contract. Customer service is very poor. I should have known something was up when they "forget to notify technician" reschedule and the "the technician was overbooked and needed to reschedule" then booked the 3rd time with 2 techs and on day before confirming apt I tell the 2nd tech about previous tech call and he said "well I dont want to work Saturday so let him do it " then neither showed. Finally after complaining and threat to cancel they miraculously found someone in less than an hour! Run for the hills. This company tries to trap unsuspecting people with false advertising and not disclosing all details.
