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  • Report:  #123901

Complaint Review: Essaytown - Internet

Reported By:
- Minoa, New York,
Submitted:
Updated:

Essaytown
essaytown.com Internet, U.S.A.
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
Their web site boasts 24 hour service. Don't believe it. Bow is the actual e-mail string (addresses have been modified.)

Payment sent 12/18/04 @ 12:11pm by me.

I send the following 12/19/04 @ 1:47pm "Not to be a pain but it's been over 24hours since I submitted my order. Please let me know when I can expect my paper. - TK"

Next e-mail 12/20/04 @ 7:22pm "Here I am over 48 hours since I submitted my payment. No contact from your company what so ever. Please refund my payment immediately or I will report your fraudulent activity. TK"

Essaytown.com e-mail to me 12/20/04 @ 11:29pm

Subject: Re: Paper already delivered!

Hello,

We're sorry, but your claim that we have not delivered is simply not true.

We have legally-binding proof from AOL that we emailed the paper(s) to the email address that you provided in our order form. Claiming that you have not

received our material is a crime, even though it may be a matter of you simply blocking and/or redirecting our emails. We delivered our product, and you are

solely responsible for your own email settings. You were also solely responsible for reading our clearly advertised "Email Guidelines," as well as the

following page of our Web site:

http://www.essaytown.com/spam_settings.html

As stated in our "Terms and conditions," you MUST do the following BEFORE

completing an order:

1. Turn OFF any "Junk Mail" and/or "SPAM" filters;

2. Put our email address in your "Safe List" or "White List" of acceptable

email addresses;

3. Verify that you have enough disk space to receive our fairly large

delivery emails;

4. Check your "Bulk Mail," "SPAM," "Junk Mail," and/or "Trash" folders

regularly.

You must immediately check all of the mail folders mentioned above. If our delivery email has been deleted by your system, we will manually re-deliver ONE

time, but only AFTER you assure us that you have verified the 4 steps listed above so that we do not deliver in vain again.

Thank you,

Jason

www.essaytown.com )

My response 12/21 @ 7:04am

Well finally, a response!

I'm sorry, I have no record of any thing coming to me in the last 3 days from you, other than this message. I have my own anti-spam software and a record of every e-mail that I have received in the last 72 hours. I have nothing, from any one, with the term "Alcoholism" in it or in as an attachment.

There is a simple resolution to this. Since you have "legally-binding proof from AOL" that you emailed me the paper. Reply back to this e-mail and attach your original message and paper to it. I am not asking for any thing more than for what I have paid for.

If I do not receive a reply from you by 1800 EST today I will start fraud procedures against you.

I would also suggest that you take a class on customer service.

Their response 12/21/04 @12:19pm

Well, an a*****e!

Take your threats and shove them so far up your a*s that they tickle your

throat! We already refunded your meaningless payment.

After this they blocked my e-mail address. so I guess customer service is not one of their strong points. They said they would deliver a paper in 24 hours and it took over 24 hours from my first request for a status update to get back to me, and only after I called them fraudulent. So rather than satisfy the customer they would rather give a juvenile attitude.

Tim

Minoa, New York
U.S.A.


4 Updates & Rebuttals

Timothy

Valparaiso,
Indiana,
U.S.A.
Assumption of Risk

#2Consumer Comment

Sat, June 18, 2005

Meliha, Generally, threats to do something that is not illegal is not actionable blackmail, it's leverage. To me, this is a clear "assumption of risk" case (morally, not legally, because assumption of risk doesn't actually apply here). First, you engaged the services of a company whose sole operation is to help people cheat. You had no reasoable expectation that your transaction would go smoothly. Just like how the crackhead has to realize that he's going to get ripped off every now and then. You dig in the trash, you're going to get some garbage on your shirt. Second, you put yourself in the position where threats of reporting your cheating were viable. That's not to say that the company isn't a scam, but to those of us who worked for our degrees, there is a bigger scam involved.


Mark

Philadelphia,
Pennsylvania,
U.S.A.
Ah-Ha ..Another cheater scammed by a crook.

#3Consumer Comment

Sat, June 18, 2005

Enjoy your life. I love how you keep referring to your "product." You deserve each other.


Meliha

Falls Church,
Virginia,
U.S.A.
Legal threats from Essaytown personnel

#4Consumer Comment

Thu, June 16, 2005

To the writer of this original report: PLease read my report posted today regarding essaytown;s 24 hr service as I see many similarities with my case. I have received many emails from essaytown personnel and I suspect it's the same person who wrote the response here as the language used is almost the same. I was told that their lawyers would sue me because I slandered their name on this website. The person uses THINK AGAIN expression all the time and has an attitude problem. IN his recent response the person wrote that they would refund the money, however then continued to threated with legal action because of the slander and the nature of my request, which was to compile a 20 pg document w/in 24 hrs. They haven't delivered and immediately resorted to threats such as "we;ll call your dean, integrity office etc.", even though I'm currently not enrolled anywhere. does anyone know of any legal actions that have already been taken for this type of blackmail in the past?


Jason

Burlingame,
California,
U.S.A.
Customer's claims are malicious and untrue!

#5REBUTTAL Owner of company

Wed, December 22, 2004

Hello, To start, we did not "block" your email address. That is simply a lie. You asked us to deliver our product anyway, even though we had already issued a refund! Does that make sense to you? In addition, your lilbelous complaint was/is still online, and you expect us to HELP you? Did you not read my clear apology for the employee's rudeness (in response to YOUR previous threats) in the first sentence of my previous email? Here it is again: ------------- ". . . I apologize again now." ------------- I step up to the plate--per YOUR request--take responsibility for my company's MINOR infraction, apologize, and you turn around and throw it in my face? On top of that, you have proceeded to threaten us with blackmail! You have zero integrity. You are the aggressor who acted first, out of pure malice, to purposely misrepresent our company as "fraudulent," AFTER having already received our voluntary refund BEFORE we ever knew that you had involved any third party. That is a FACT. Below, you clearly threaten to blackmail our company with additional, misrepresented complaints about an already RECONCILED, voluntarily-refunded transaction, should we simply exercise our right to defend ourselves against your original, libelous claims. You have now proven your malice, both before- and after-the-fact, beyond a shadow of a doubt. You have absolutely no defense for such accusations and false representations! What does a rude comment have to do with fraud? We made no "unfair gains." In fact, we LOST time and money dealing with your nonsense! At the moment you received a refund, "fraud" was impossible. That is clear libel, and a purely malicious attack of misrepresentation. You were well aware that we had already refunded your payment, but you made no mention of that ever-so-crucial fact in your intentionally selective, libelous posting! THAT WOULD BE THE KEY TO OUR LAWSUIT, SIR! You purposely paint us as a money-stealing company that is out to defraud clients. NONSENSE! We do the EXACT OPPOSITE, as PROVEN by the refund that we issued to you well BEFORE you contacted this third-party Web site to post your misleading statements! Your posting is a trumped-up misrepresentation of what actually transpired. You categorize an employee's rude response to YOUR previous threats as "fraud," even AFTER we had already refunded your small payment. Rudeness has NOTHING to do with "fraud." You didn't lose a single penny to our company, but we LOST time and money dealing with your false claims. We didn't receive a single penny from you! You, sir, are simply a liar, and will easily be proven such. -------------- "If you persist further I will find every single Better Business Bureau like entity on-line and post my experience with your company." --------------

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