- Report: #1419172
Complaint Review: EOS Fitness Scottsdale AZ - Scottsdale Arizona
Reported By:
Robert -
Scottsdale, Arizona, United States
Submitted:
Updated:
-
Author Confirmed
Why?
EOS Fitness Scottsdale AZ
14843 N Northsight Blvd Scottsdale, 85260 Arizona, United States
Phone:
480-661-1022
Web:
EOSfitness.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
EOS Fitness Scottsdale AZ They would accept my monthly fee of $9.95 but never told me that they were charging me 150% late fee of $15.00 because they couldn't run my credit card. When I joined the club I told the young man that signed me up that I would be paying cash for their services. Scottsdale Arizona
Every month I would pay the $9.95 but apparently they were trying to run a credit card with a bogus number and charging me a $15.00 late for their attempt. The front desk never informed me of this mishap until it was over a $100 in pentalty fees. When I called to get this resolve their business plan is to give the Client the run around and not provide any customer service for people with billing issues. I even to offered to pay 6 months in advance if they took off the incorrect late fess, but they refused and instead threaten me with being sent to collections instead of working with the customer. Terrible customer service and who ever heard of having a 150% charge for a late fee. This is part of their business plan and how they rip off the public to make themselves more money. I am going to put a complaint in with "Consumer Protection Agency" and recommend anyone else that has an issue with EOS Fitness to do the same. Never received any billing notice in the mail or emailed to me, very poor communication from their front desk people and even worst customer service from the managers. People should never give a credit card to an outfit like this. They surely will overcharge you and beware on how diffucult it is to cancel. When you sign up, they make it sound easy but you have to give them 30 days notice and put it in writing. It is very diffucult to know who has the authority to do anything for you in this origaniazation. They are not custome orientative type company. Terrible experience!!
