- Report: #1403403
Complaint Review: enterprise rent a car - kansas city Missouri
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Author Not Confirmed
Why?
enterprise rent a car
po box 843369 kansas city, 64184 Missouri, USA
Phone:
8663003238
Web:
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enterprise rent a car temecula ca false damage report by enterprise temecula california
i recently rented a vehicle from enterprise because my car was in the shop and needed transportation for work. I rented the car for about 4 days initially but my job that i was doing took longer than expected so i was calling them on a daily basis renting the vehicle for more days which was fine according to my sales woman. Then in the morning i wake up and the car is gone. I happen to be in the city i work in and know there is an enterprise down the street. i walk by and see the vehicle all shiny and pretty liked they had just cleaned it (this was about 3 hours after i had noticed it gone. i just got a letter in the mail saying that there was body damages with shoddy pictures of crazy dents on the side of the roof and that i owe them $585 in damage repair!! i never hit or touched anything with that car because i wanted my $300 deposit back... what do i do?
2 Updates & Rebuttals
St. Louis,
United States
United States
Enterprise Cares
#2UPDATE Employee
Fri, November 03, 2017
er24,
we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
Robert
Irvine,California,
USA
The rest of the story.
#3Consumer Comment
Sun, October 01, 2017
You woke up and notice the car gone. But unlike what most people would do in contacting the police, you instead walk down the street to the local Enterprise and see a "shiny" car that looks like the one you rented.
But then you give no indication that you talked to that location or any location at all, where the first time you had any communication from them is when you received a letter 3 weeks later.
If you were really in need of a car why would you not be trying to get a new rental? As in working with them to find out why they took the car and getting the new rental you would have had your deposit handled at that time.
So what is the rest of the story.
