I rented a van from enterprise rent-a-car on 1/29/19. On the day I was to return the van to Enterprise (as I was waiting to pick my daughter up from high school) a baseball hit the van windshield and broke it. I gave enterprise $500 as a deposit on repairs. Enterprise had the car repaired by 2/17/19. They are charging me $250.49 for the damage, which is fine.
My problem is they have still not refunded the $249.51 they owe me (as of 03/17/19). I made several inquiries to their Damage Recovery Unit. They told me that it can take 90 days to process these things. That is nonsense. In this electronic age things can be done very quickly.
I told them that and actually got them to send me an invoice so that I could pursue the school district (where the baseball came from) for the $250.49. They promised me they were sending the check for $249.51. Now they say that it will take 2 to 4 weeks to process a check. I think they are purposely sitting on my and other people's deposit money so that they can collect interest on it. This is despicable behavior.
Jim
Beverly Hills,#2Consumer Comment
Wed, March 20, 2019
I think they are purposely sitting on my and other people's deposit money so that they can collect interest on it. Hilarious!! Even if that were the case, how much interest at 2% annually could they possibly earn? Comes out to less than $0.50 per month. The cost to maintain that interest is more than that.
They told me that it can take 90 days to process these things. That is nonsense. In this electronic age things can be done very quickly. No, actually they can't. While electronic approvals for disbursements and the like can and will occur, claims and refunds don't happen electronically, nor do the approvals for claims. That's why it can take 90 days.
Will you be made whole again? Yes, per your own words. Is this going to cost you anything? No, again per your own words. Are you being ripped off? No.