Complaint Review: Enterprise Rent a Car - Dallas texas

 I love it when I get any/all responses good ir bad. The more angry, the more they obviously care...or they wouldn't take the time to write. Either the employee is getting their friends to write rude rebuttals on their behalf....which means I reached them and they will likely adapt their behavior in the future.

Or I'm reaching the public which is the point of these complaints. Again, I never expect anything to be done by ins co, BBB, etc....I just shine a light on deceptive behavior. Light brings change.

We looked over the car & she handed me the clipboard to sign. NOTHING was spoken about it being necessary for me to call the NTTA to tell them I was renting a car so my toll tag would attach to the rental

- And why would they tell you to call? Did you ASK what you needed to do? hen you got your toll tag the terms you agreed to included that ANYTIME you wanted to attach a car it was YOUR responsibility to notify them to add it to your account...even temporarily.

If they don't fix this absurd overcharge I will never be using Enterprise at this or any other location. And I will be informing the BBB & my insurance company of their Deceptive Business Practices.

- Whenever someone makes a statement like this it is quite hillarious.  First the BBB is a company that is paid for by business..for business.  They may provide some assistantance to some consumers, but the reality is that they have zero regulatory power to do anything. 

As for your insurance company, I am sure they will say that they appreciate your comments and probably give you the impression that they care.  But I can guarantee you that if you checked with your insurance company a year from now...they would still be using them and nothing would have changed.

Thank you for your complete lie of a response...you're not fooling anyone.

 Yawn...stretch....apparently I hit a nerve...People read reviews and that includes this website, yelp, BBB, etc...it doesn't matter if anything happens for me. What matters is businesses accountability. Have a nice day.

Report: #1487441, our locations do their best to make sure all your questions are answered before you leave the office.  We appreciate your feedback. We will be happy to take a closer look at your rental for you.  Please email [email protected] with your contact information, the rental agreement or reservation number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H. 

 Any provisions regarding tolls would have been explained on the contract YOU agreed to. YOU didn't sign this woman's mouth...YOU signed and YOU agreed to the terms on the WRITTEN contract! Don't use the cop out of "she didn't tell me" when it was the written terms and provisions of the contract which YOU agreed to WITHOUT reading!

You can also forget the BBB. The BBB is NOT part of ANY government or law enforcement body. The BBB and all their PHONEY BS has ZERO POWER to do anything. The ONLY purpose of the BBB and their BS is to SELL their PHONEY "accreditations" and their PHONEY "ratings" to ANY business which pays the price!

NEXT TIME...use COMMON SENSE. When you are asked to sign a binding contract, READ IT FIRST!