- Report: #1254052
Complaint Review: Enterprise Holdings - Knoxville Tennessee
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Author Not Confirmed
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Enterprise Holdings
2055 Alcoa Hwt Knoxville, 37701 Tennessee, USA
Phone:
888-826-6890
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Enterprise Holdings Alamo Car Rental Terrible customer service, Contract problems, Dispute damage when car was returned. Knoxville Tennessee
I arrived at the Knoxville airport at 08:10 on May 22, 2015 to pick up a rental car from Alamo.Ther were eight people in line and only one person working the counter. At 09:00 a second counter person arrived and I was the first person she helped. I gave her my name and she said they didn't have a resevation for me. I then checked my papers and gave her my resevation number and she was able to find the resevation.
She then informed me that they didn't have a car for me. She now started calling out to where the cars were kept trying to find me a car.after about ten minutes they were able to locate a car.
She then informed me that they couldn't print my contract. Now I'm waiting ang she is getting fustrated. After another ten minutes of waiting she tells me to go out to where I will pick up the car and they will have a contract there for me.
I arrive at the pick up point and again wait in line to get my car. When I get to the window the woman hands me a set of keys and no paperwork. I tell her that I need a contract. She then calls back inside and they explain the situation. She then prints out two pieces of paper which have the contract printed on them.
I looked the page over and I see where I have to sign to decline the insurance. I leave theat portion unsigned, sign the agreement and returned it to the Alamo rep. I kept the second copy for my records. She informed me that the cost of the insurance would be on the final bill.
I returned the car on the 25th of May at 06:00. The Alamo Rep checked the car in and I caught my flight home.
About two hours later I got a call from Alamo that the car was damaged on the drivers side. I told them that there was no damage to the car when I dropped it off. They said two things that sent up red flags. They told me the person who checked the car in did not see the damage because it was dark in the area where I had dropped the car off. The second thing they told me was that it looked like I had tried to "rub" the scratches out.
After talking to numerous people at Alamo I realized that They were not going to listen to what I had to say. I asked them for a copy of the my contract, so I could prove to them that I had not declined the insurance.They actually sent me a copy showing that I had not declined the insurance. The problem was they did not charge me for the insurance. I believe this happened because the contract never made it back from the pick up point where I had signed it. I tried to explain to them that it wasn't my fault they didn't complete the contract.. They just keep passing me from person to person.
I called their customer service number.I was told the a District manager would return my call. The next correspodence I received was from a collection agency three weerks later. The cost of the damage was $999.01.
3 Updates & Rebuttals
Alamo drops claim
#2Author of original report
Wed, October 07, 2015
On October 6th an Alamo Rep (Dawan) called me from Knoxville and informed me that due to the customer service problems concerning my claim he was going to advise Corporate to drop the claim.
information sent
#3Author of original report
Mon, October 05, 2015
On oct. 4th I (Louis Greene) sent the information requested to Tatiana. I'm now waiting for their phone call.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Alamo Rent A Car
#4UPDATE Employee
Thu, October 01, 2015
Thank you for bringing this to our attention. Please send us a detailed email to [email protected] with complete details including: Renter’s full name, current phone number, rental agreement (RA) number, “DX” or claim number and reference # 151001-003069. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
