- Report: #1354825
Complaint Review: Enterprise Car Rental - Nationwide
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Author Confirmed
Why?
Enterprise Car Rental
Nationwide, USA
Phone:
(877)589-5135
Web:
Www.enterprise.com
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Enterprise Car Rental Falsely accused of car damage Jacksonville Florida Nationwide
Rented car from one location went over pre exsisting damage. Pointed out something on front of hood was told it did not warrant being written down. (We have witnesses, had people with us both times) Dropped off car at a different location was told the damage was from us, and that we would be billed. We told them what the other location had told us, and where dismissed. We were sent a bill for over $900 , when we refused to pay and told them multiple times what happened were were told there was nothing they could do. Now bill sent to bill collectors. No matter what we say or how many emails we send being told we are responsible. Damage is on hood next to spot where hood is open and closed. Found out there was ten days in between our rental and last rental.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#2REBUTTAL Owner of company
Wed, February 15, 2017
- Jhuston77,
We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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