nlwatkins
Salt Lake City,#2UPDATE Employee
Mon, February 04, 2013
We do not discuss publicly individual accounts at EnerBank USA, but our customer service number (1-888-390-1220) is available [Mon-Fri 9:00 AM 7:00 PM ET] for any customer who has questions about or problems with his or her account. For our Same as Cash customers, we do send notification of the Same as Cash expiration date at the beginning of the loan, and we send at least one reminder letter approximately 30 days prior to their Same as Cash expiration date to remind our customers that the date is approaching. EnerBank USA makes thousands of loans each month to homeowners nationwide, and we receive very few complaints overall. We maintain an A+ rating with the Better Business Bureau, and we try to resolve all complaints in a reasonable and timely manner. If you feel that you were treated poorly please contact our office at the number listed above so we have the opportunity to look into it.