- Report: #1376257
Complaint Review: Enerbank usa -
Reported By:
Chris Woods -
Rancho Murieta, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Enerbank usa
USA
Web:
Enerbank.com
Categories:
Business Rating:
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Enerbank usa Company hides critical loan data from customers. Unable to find data online. Statements leave out interest amounts and interest rates. Salt Lake City Utah
Company hides critical loan data from consumer. Statement doesn't show interest rates or amount paid on loan and dates of payments. There is no online statement. Company relies on contemporaneous notes, instead of recorded conversations for loan agreements. I would be interested in joining a class action lawsuit against Enerbank USA
3 Updates & Rebuttals
Enerbank may have stolen millions from consumers
#2Author of original report
Thu, June 01, 2017
Enerbank USA may have stolen millions from consumers!
By not allowing customers to see how interest rates are calculated, how payments are debited or actual accrual methods, Enerbank USA may be stealing millions of dollars from borrowers. The lack of transparency disables the client from receiving critical data to manage their accounts.
Enerbank USA hides critical information
#3Author of original report
Wed, May 31, 2017
Statements from Enerbank USA show principle balance and an "interest rate". The statement does not show a record of payments, date of payments, amount of interest. During the quiet period, there are no statements. There is no record of payments at all.
EnerBank USA
Salt Lake City,Utah,
USA
Response
#4UPDATE Employee ..inside information
Wed, May 31, 2017
Hi, Chris my name is Thomas Hanks and I am the Customer Relations Manager at Enerbank. Although we now have the online payment option available to our customers we have not set up online account access. It my understanding this has been an ongoing project but we have not been given an expected launch date. We do apologize for the inconvenience and realize the frustration that it is. We do mail out statements each month which do include an Interest Rate and loan Principal Balance. If you have any questions about your account or your statements our Customer Service Reps are ready to answer and can be reached at 888-390-1220, Monday - Friday from 7:00 a.m to 5:00 p.m. Mountain Time.
