Complaint Review: Endurance Warranty Services LLC - Northbrook Illinois

I purchased my Hyundai Elantra 2005 from a local dealer. It was in good shape. Because my previous car had some maintenance issues, so I was advised by the dealer to see if I can get extended warranty (repair contract) because this car had just 80,000 miles odo meter. I contacted different warranty companies and ultimately selected Endurance Auto Coverage due to two reasons:

One, I was told that it was the "best" company in the market, far ahead ot its competitors. Two, the rates were competitive and the marketing agent (Mr. Karlus) assured me that he will provide me personalized assistance if I face any problem. 

The first shock I received was when I was going to pay for this contract, I caught the discrepency between the statements of marketing agent and the booking agent. Sales person did not tell me a single word on milage condition. All he told me was that there is a one-month waiting period until the contract gets activated, while booking agent said there was one thousand miles condition also. I talked back to marketing agent and he said "the claims department can be lenient on milage but not on time period". Anyhow I understood both conditions and paid. 

As I am a PhD student, I do not have much time to drive. The basic purpose this car was bought for was to assure prompt availability of vehicle for my 6-month old son if he needs to go to hospital (he was born premature and stayed in intensive care unit for two weeks). The other purpose was weekly of bi-weekly grossary and other shopping. Nothing ELSE!

I was able to drive for 1000 miles only when I had to commute nearby big city to get my son checked by a specialist. On that One day I drove about 450 miles. In the mean time, its engine checklight got on, it was O2 problem, and I paid for every thing from my pocket. Any ways, it took me two months to meet milage condition.

When my car was 90 miles above milage condition, its engine checklight got on. I immediately contacted company. They asked me to take it to a certified facility. I went there and mechanic got about 12 different issues. Out of them two were exclusions, but the company declined paying for any repair saying "these are long-term pre-existing issues". They have terrible claims department that considers every customer a lier and cheater.

When it was within milage, they said they will pay for covered parts even it is one mile above 1000 condition. My car was 90 miles above the limit. Now they said they will pay the next damage, if it happens in next two three months or after. I tried to talk to marketing agent; he did not respond. I tried to talk to customer service director and he said all he can do is return my all money but they will not follow the contract.

This is the worst kind of breach of trust one can have in this company. They abused my, called me a thief and looser and cheater, were very rude in their behvior and refused to listen to logical argument that they needed to pay for it. Endurance must be at bottom of your choice list if you want to buy an extended warranty on your used car. I purchased "supreme" package which their website home page terms as "peace of mind" "factory like warranty" and "commonly known as bumper-to-bumper coverage".

Reality is, they are keeping eye on your money and they will steal it. They gave me a full refund because they knew if I go to court, they will have to pay for it. But I do not have enough time to litigate, so had to be contended with my full refund. I will be the last person on earth to suggest you to go to this company: Endurance Auto Coverage, also known as Endurance Warranty Services, LLC.