Complaint Review: Encore Nationwide - Gardena California

Like I said to you many times.  We receive all sorts of requests (clients, staff, vendors, etc.) all day long.  While we take every staff inquiry seriously, it does in fact take us time to review all cases.  In most instances, we have to check with multiple people to make sure we are seeing all the facts, so we can make a sound judgment.

As you stated above, when I did not respond fast enough that is where you lost it.  You started with your rants, negative comments….all while I was trying to help you.  How eager do you think anyone is going to be to help you, when you are bombarding us with emails (insulting us) and taking to social media to blast us with false and negative claims?  Why would we want you to represent us or our clients?  Why would any agency reading this want you to represent them (they could be next on your blast list if you do not get your way). 

Once again, I am sorry that you did not like our responses or my response time.  However, that does not make us wrong or a bad agency.  That is you getting upset when you do not get what you want or your way.

My advice to you is open your own agency/company.  Then you can run things the way you want! 

Good luck out there.    

Larry Hess...if you can prove I sent nearly everyone at your company "hundreds of emails" then go ahead and do it! Oh wait, you can't without fabricating hundreds of fake emails because you just lied AGAIN and you're just making this an even easier case. Thank you for making yourself look bad all on your own for everyone in the world to see! I emailed you multiple times because: 1) You had time to respond to people's complaints about your agency on social media aka perform damage control by lying to people that you'll look into problems for them right away if they just email you. You repeatedly claim that I demanded for you to drop everything you were doing for me when you literally took it upon yourself to give people the false impression that you're such a helpful and caring company owner while ignoring my emails, until I exposed you. 2) You gave the lame excuse that you needed to wait for one of your employees to return from vacation when you should be able to investigate complaints on your own as the CEO of the company 3) You kept emailing me back and forth with nothing but lies I emailed you because your company advertised a higher pay rate for reasons that did not even follow your own company's policy. I broke down those reasons for you MANY times, but for some reason you still fail to comprehend written English in 2018. You just admitted that you and company offer people different pay rates for working the same jobs for the same client based on arbitrary reasons. You just dug your own grave. "And you do have instances of no shows/no calls in your history. That is a fact." You keep ignoring the fact that it's impossible for me to have no-called/no-showed an event when there is physical proof that I cancelled the event weeks in advance. You stating that I have instances of no shows/no calls in my history as if it's a "fact" in order to degrad in is a crime. You just dug yourself into an even deeper grave. Yes, you do have a 20 year track record. A 20 year track record of lying and then digging your own grave over and over again.

Lani May...or Lani Leong....whatever name you choose to go with these days.

We also have proof of your hundreds of emails to nearly everyone in our company.  Heck, you emailed me 10 times in a span of 20 minutes because you did not like the speed of our response time (when I told you it was going to take time to respond).

I am sorry you were not happy with our response, our response time (the world does not revolve around you) nor our willingness to offer you more money.  Just because you do not like our answers, does not make us a bad agency.

And you do have instances of no shows/no calls in your history.  That is a fact. 

We have been in business for 20 years.  Servicing hundreds of clients and thousands of staff.  Are we perfect?  Nah.  But we work hard to provide the best experience for everyone (clients and staff).  I think our track record of 20 years in business proves this statement.

As I stated in our private correspondence, I wish you best with all of your future endeavors.

Larry Hess

[email protected]

Learn how to read English before attempting to go on an internet rampage again, Larry! Encore Nationwide posted on FB that they were hiring people to work other stores for the same activation I was booked for but at a higher pay rate than before. There is no shortage of workers living in those other areas & it wasn't a last-minute job, so it made no sense. I politely messaged the person asking if I could have the same pay rate they were now advertising. She never responded. I emailed another person from Encore. I waited days, but I never heard back. I emailed another person b/c time is money & if I chose to cancel I still wanted to give as much advanced notice as possible. Larry lied in his rebuttal claiming I sent "hundreds" of emails "in a rage" b/c they did not comply with my "demands." It takes less than 1 min for me to prove I never sent "hundreds" of emails to anyone at Encore. Also, I can prove my emails asking about the pay rate were nothing but professional. Larry is so far gone he thought it would be a smart move to also lie about me being a "no-call/no-show" too. How did I no-call/no-show an event I cancelled weeks in advance? I emailed Larry to find out why my profile was deactivated. Larry even admitted in one of his emails to me that the person who deactivated my profile was wrong for saying I was a no-call/no-show. I still have that email saved. Why would I have "begged" to work for his corrupt agency again after receiving so many abusive emails from him? There were multiple agencies on that database, so he was WRONG to assume I desperately wanted to have my profile reactivated just so I could work for Encore.

This review is without merit. 

This person is Lani May or Lani Leong

First, she accepts a promotion.  Then she decides that she wants more money to work the event.  We explain to her that we are unable to increase the rate and she goes on an email spree.  She proceeds to email everyone in my company multiple (hundreds) of times.  Demanding a higher rate.  Repeatedly she is told no, but she does not like this idea and then goes on a rant throughout the social sphere.

She also no-shows (no call/no show).  So we removed her from the database. 

She becomes belligerent and emails me personally multiple times begging to be allowed back into out the database.  Upon telling her that she is no longer allowed to work with us, she decides to exact her revenge through multiple negative reviews (here, complaints, FB, etc).  

If you have any questions about Encore or this situation, please contact me anytime. [email protected]