- Report: #1459046
Complaint Review: Empire Today - Denver Colorado,
Reported By:
Crispins Mom -
Denver, CO,, United States
Submitted:
Updated:
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Author Confirmed
Why?
Empire Today
Denver, Colorado,, United States
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Empire Today Expensive, High pressure selling tactics (1970s selling style) Close the sale at all costs Denver Colorado,
The sales rep that showed up to do a free measurement was too pushy. I told her I wanted to get several quotes from different companies. She is an independent contractor for Empire with the showroom essentially in her car. For a 658 sq ft space she quoted me $8,000+ for luxury vinyl plank flooring, claiming that the original price would have been $12,000 but she gave all the discounts that she was allowed. Unfortunately, I signed the docs on her laptop and scheduled the installation. The next day I called to tell her it was too expensive. She said that she could eliminate a room to bring it down to $6,003 and I said OK. Now, I feel like I was taken for a ride and cancelled my order via telephone and email to the sales associate. The discount price she quoted me was most stores regular price. Didn't like the high pressure sales tactics she used and pressure to close the deal. Guess it's all about commissions.
1 Updates & Rebuttals
CustomerSupport
Northlake,Illinois,
United States
Note from Empire
#2UPDATE Employee
Tue, September 04, 2018
Dear Customer,
We sincerely regret to hear about your experience, and we'd like to further review your concerns. Please email us at [email protected] and include the street address were your consultation took place. We look forward to hearing from you, thank you.
