- Report: #1413822
Complaint Review: Empire Flooring - Chicago Illinois
Reported By:
Steven -
Saint Petersburg, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Flooring
333 Northwest Avenue Chicago, 60164 Illinois, United States
Web:
www.empiretoday.com
Categories:
Business Rating:
(0)
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Empire Flooring Poor workmanship. The tiles are not even. Tripping hazard Chicago Illinois
Back in September 2015 I hired Empire to install LVT . I have had moisture issues since the installation. Empire denies that the moisture due to a water leak resulted from them. I paid an extra $1000 to have the damaged tiles repaired. The repair work was never done properly. Tiles are popping up everywhere. It's a tripping hazard. I have been fighting this issue for two years. No satisfaction. They have offered me $1000 to make me go away. The assessor they sent out 3 months ago gave me a written assessment of the shoddy work the contractors performed. His suggestion was to rip the entire floor up and redo it, or else receive a full refund.
1 Updates & Rebuttals
CustomerSupport
Northlake,Illinois,
United States
Note from Empire Today.
#2UPDATE Employee
Tue, November 28, 2017
Dear Steven,
We've read your review, and we're disappointed to hear that your LVT floor is in need of repair. Your satisfactin is important to us, and we'll be further investigating your concerns in search for a possible resolution.
Thank you.
