- Report: #1481816
Complaint Review: Empire Covers - Internet
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Empire Covers
Internet, United States
Web:
www.empirecovers.com
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Empire Covers Budge Covers Bait and switch with an inferior product. Customer service evasive. Internet
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Last month I ordered a car cover from Empirecovers.com. I ordered an “American Armor RipStop Car Cover Gray Size Code1980 OLDSMOBILE 442 Part number RNWC04” with a 12 year warranty.
The next week, I received a product in the mail. After placing the cover on the car, I noticed that the cover was different and had the logo "NeverWet" on the front of it.
I went back and checked the paperwork and the box and found the part number RNWCF4. I did not find this part number on their website, but I found it under www.budgecovers.com (Budge Covers was the logo the box) with a 7 year warranty.
I took screen shots of both webpages and pictures of the packaging and sent them to their customer service requesting information on why they sent me a different cover. They evaded giving me a direct answer and told me that they would cover the warranty for 10 years. I questioned them again about the different properties of the two covers (weight, country of origin, UV resistance, Hem type, and warranty) and they evaded the question and said "I apologize for the confusions. You have a 12 year warranty thru Empire Covers. It is hard to see the attachments you have provided as they come up small.
The covers on Empire and Budge are the same in quality and weight but offer different warranties."
The cover I ordered was $157.50 before discounts. The cover they shipped me is $166.11.
Empire Cover (what I ordered)
"https://www.empirecovers.com/detail.aspx?p=RNWC0"
Woven RipStop polyester
Super hydrophobic technology
Ultrasonically welded seams
UV-resistant
Soft inner lining
Grip-Rite elastic hem
Reinforced grommets
Crafted in America
12-year warranty
Product Weight: Approximately 4bs (gentle contact with painted surfaces, less scratching)
Budge Covers (what they sent me)
“ https://www.budgecovers.com/detail.aspx?p=RNWCF&v=RNWCF4""
7 Year Warranty
Rip-Stop® Polyester
Rust-Oleum® NeverWet® Technology
100% Waterproof
All Weather Protection
Soft Inner Lining
Built-in Grommets
Ultrasonically Welded Seams
Product Weight: Approximately 11 lbs (heavier contact with painted surfaces, scratches and abrasions)
