- Report: #58958
Complaint Review: EMERALD SUITES NELLIS aka Hotel.com aka Hoteldiscounts.com - LAS VEGAS Nevada
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EMERALD SUITES NELLIS aka Hotel.com aka Hoteldiscounts.com
4555 N. LAS VEGAS BLVD LAS VEGAS, 89115 Nevada, U.S.A.
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EMERALD SUITES NELLIS aka Hotel.com aka Hoteldiscounts.com overbooking rooms intentionally LAS VEGAS, Nevada
Hotels.com aka Hoteldiscounts.com and Emerald Suites Nellis are overbooking rooms on purpose. We drove 600 miles to get to Las Vegas only to find out that there was no room for us even though we made reservations and had a confirmation number.
When we got there, there was another couple that experienced the same thing. They were lucky to find a room because someone called and cancelled at the last moment. This was saturday night in las vegas and every hotel was booked. Just think if you were in this situation and had to drive around for hours making phone calls left and right trying to find a room.
We the consumers have to pay for this crap. I know many people are experiencing this and we need to get the word out that we will not take this from them. This kind of stuff is what happens in 3rd world countries without the government looking out for bad business practices, not the USA.
More and more people will be booking online and I guarantee, more will come forward if this business ethnics continue.
Scott
Portland, Oregon
U.S.A.
When we got there, there was another couple that experienced the same thing. They were lucky to find a room because someone called and cancelled at the last moment. This was saturday night in las vegas and every hotel was booked. Just think if you were in this situation and had to drive around for hours making phone calls left and right trying to find a room.
We the consumers have to pay for this crap. I know many people are experiencing this and we need to get the word out that we will not take this from them. This kind of stuff is what happens in 3rd world countries without the government looking out for bad business practices, not the USA.
More and more people will be booking online and I guarantee, more will come forward if this business ethnics continue.
Scott
Portland, Oregon
U.S.A.
1 Updates & Rebuttals
Jennifer
Morehead City,North Carolina,
U.S.A.
Not a rip off, but common business practice
#2Consumer Suggestion
Sat, August 09, 2003
This may surprise you, but most hotels overbook themselves quite regularly on days that they are expected to hit full occupancy. This is because there are almost always a percentage of last miute cancellations, no-shows and credit cards that decline at the usual 6 pm authorization. If the hotel is not overbooked, it's very likely that they will lose revenue from this, rather than maximizing their profits by filling up. Most hotels, however, have a policy about this very thing. (Every chain hotel that I know of has a policy, at least.) The policy is usual, at a bare minimum, that the hotel will arrange AND PAY FOR accomidations at another nearby COMPARABLE hotel, arrange and pay for transportation to and from the other hotel and pay for one long distance phone call up to 5 minutes in length to inform your family, business, etc of the change in plans. Usually, the hotel will guarantee you a room at their establisment the next night, as well. I've worked in the hotel industry for several years, and have seen a hotel overbooked many many times. It's extremely rare that I have ever had to "Walk" someone. (The industry term for sending someone to a nearby hotel because you cannot honor their reservation.) We don't like walking guests, as it's almost certain that you will never make a repeat customer out of them, and we lose revenue from paying for a room elsewhere for them. I'm sorry this happened to you and that you had a rough night, but that's the way the industry works. IT's important to maximize revenue by ensuring a full hotel, and unfortunately, walking people from time to time is a risk that must be taken.
