- Report: #223685
Complaint Review: Emachines - Nashville Tennessee
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Emachines
www.emachines.com Nashville, Tennessee, U.S.A.
Phone:
408-273-0888
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Emachines RUDE EMPLOYEES, NO HELP, DEFECTIVE PRODUCTS, BAD CUSTOMER SERVICE ripoff Nashville Tennessee
I purchased an emachine computer from Office Depot at the end of June 2006, since then I've had it working maybe a month out of that time. First they said it was the power supply and sent me the part, then that didn't work. So I had to wait for a box to be shipped to me, then ship it back then wait about 10 days or so to get it back. When I finally received it back, I plugged it in and it worked for all of two days.
So I called, and now I'm angry, because I've spent 1000.00 on something that didn't work. I asked if they could replace the entire machine, they told me they could not. and then their customer service supervisor (Ronica) was the rudest supervisor I've ever talked to. ( I will say that I am service manager and if I spoke to a customer the way she spoke to me I would be fired) I was angry but not rude, I didn't curse or get nasty with her until she was rude with me.
They absolutely refuse to replace it and say that there is no way they can do that. Ironically enough when my husband called the next day they told they could replace it as long as it went thru corporate. but that would take awhile.
Well it did not get replaced so I sent it back again, I recently received it back again, and it still doesn't work, in fact I found out that they did the same thing to it. It didn't work the first time, I can't imagine why it would work a second time. So now here I am no computer, no help, and one irate customer.
If anyone can help me please let me know, I'm so disapointed in this, we waited a year to buy a new computer, and when we finally did, this is what I get, I was on maternity leave we couldn't afford a whole lot, so we purchased something we could afford. Not to mention, I've never been able to send out announcements, because all my baby pictures on the computer.
I feel totally ripped off by emachines and office depot.
Please help if you can.
Thanks
Theresa
clarksville, Tennessee
U.S.A.
So I called, and now I'm angry, because I've spent 1000.00 on something that didn't work. I asked if they could replace the entire machine, they told me they could not. and then their customer service supervisor (Ronica) was the rudest supervisor I've ever talked to. ( I will say that I am service manager and if I spoke to a customer the way she spoke to me I would be fired) I was angry but not rude, I didn't curse or get nasty with her until she was rude with me.
They absolutely refuse to replace it and say that there is no way they can do that. Ironically enough when my husband called the next day they told they could replace it as long as it went thru corporate. but that would take awhile.
Well it did not get replaced so I sent it back again, I recently received it back again, and it still doesn't work, in fact I found out that they did the same thing to it. It didn't work the first time, I can't imagine why it would work a second time. So now here I am no computer, no help, and one irate customer.
If anyone can help me please let me know, I'm so disapointed in this, we waited a year to buy a new computer, and when we finally did, this is what I get, I was on maternity leave we couldn't afford a whole lot, so we purchased something we could afford. Not to mention, I've never been able to send out announcements, because all my baby pictures on the computer.
I feel totally ripped off by emachines and office depot.
Please help if you can.
Thanks
Theresa
clarksville, Tennessee
U.S.A.
2 Updates & Rebuttals
James
Lavaca,Arkansas,
U.S.A.
I have the Answer Folks
#2Consumer Suggestion
Tue, February 06, 2007
I too was Ripped Off by Emachines and after being told my laptop would not be covered under waranty, and after Wal-Mart refused to help me, I sued Wal-Mart pro-sa in small claims court, for failing to sell me under Contract a reliable Computer. When I gave them my money we entered into a contract arrangement for reliable goods, yes I won my court case against Wal-Mart, so folks go after the re-sellers! if nothing else you will get your money's worth and then some when they have to use their high dollar atty's, if anyone has any questions, please feel free to contact me for any further details. James CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Theresa
clarksville,Tennessee,
U.S.A.
More bad service
#3Author of original report
Mon, December 04, 2006
Ok, So my husband talked to Serena at corporate, and I talked to Matt. Who both said we basically now had to wait 72 hours at emachines "convenience" to have one of their "senior Techs" call us back. hmmmm how much more annoyed must they make the customer. A lot apparantly. When I asked repeatedly to speak to someone who would be a little more considerate of the customers requests I was told that no one else there could talk to me. When I asked to have the name of his manager, or those in charge of the corporate office I was told that they do not give out that information. When I asked if I was "allowed" to have it Matt kept repeating they don't give out that information. He basically would just keep repeating automatic responses, never actually helping me or answering my questions. Finally after he downright refused to answer my questions, and implied that I was pretty much stupid for not understanding his response, when he never actually answered my question, he then hung up on me.
