Complaint Review: EMachines - Gateway Computers - Irvine California

My name is Duane....not David. Your response was very rude. For your information, I do in fact NOT work for any computer manfufacturer or retailer. I work for myself. I am a consultant. As I stated....I have used emachine with no problems. I have clients who use them with no problems. Your computer has/had 512 MB memory I figure....it probably has shared memory for the video card using 128 MB leaving 384 MB for your system. You are correct that 384MB is not enough memory. However, my original response I stated that your machine is capable of operating Windows Vist....but it was not ready. Obviously you needed additional hardware. I'll state it once again.....learn the difference between CAPABLE and READY.

Dear Duane, David or whatever your name is 2 of your service techs informed me my computer will not run "Vista Home Basic only" and it won't. Vista basic home requires 512mb of ram to install 1 gig to run properly per your tech. My t3516a has only 384mb of ram it will not install. You sir whoever you are, are confusing capable with compatible any computer you spend enough money on is compatible. Argueing semantics is yet another runaround. "Was the failed installation you mention a failed installation of Vista?" Yes "Vista Home Basic only" the one it took your company 7 months to send me . "Even after you claim you were told it wouldn't work? " Yes I had to use bogus restore disc to put Xp back on my computer ,per your tech. "What version of Vista did you try to install?" "Vista Home Basic only" "Were you trying to do a full install or an upgrade install? " Answered above. "Did you run the Vista Upgrade Advisor?" Yes that is how I know what the problem was. "What was your rebate supposed to be for?""Vista Home Basic only" "But just remember there is a difference between 'Vista capable' and 'Vista ready'." Why don't you look it up . There is nothing I can do Emachine and Gateway have my money I'm trying to save somone else from what they put me through . I believe Duane knows who he is working for if you would like to find out how many people Emachines and Gateway computers have ripped off you can start with the other 30 some odd complaints here then do an online check. Best Buy has been doing everything in there power to help me with this . I think it's a shame emachines and gateway computers drag so many retailers down with them Thanks and God bless!!

.....but you may be confusing "Vista capable" with "Vista ready". You don't mention what version of Vista you were looking at. Your machine the way it is listed on emachine's website would run Windows Vista Home Basic only. If you wanted to install any other version of Vista you would need to upgrade some of the hardware in your machine ....such as memory. I have several questions for you...... Was the failed installation you mention a failed installation of Vista? Even after you claim you were told it wouldn't work? What version of Vista did you try to install? Did you have the required hardware in your machine for the version you were attempting to install? Were you trying to do a full install or an upgrade install? Did you run the Vista Upgrade Advisor? If so, what were the results? What was your rebate supposed to be for? I have used emachines before, and I have clients that use emachines. I have never encountered this problem of "fake harddrive crash". And why is it that Best Buy sells emachines? Who at Best Buy told you this alleged information? There are many reasons as to why your computer crashed on installation of Vista. But without answers to the above questions, no one can really offer any solutions. But just remember there is a difference between "Vista capable" and "Vista ready".