Complaint Review: emachine settlement - Internet

The emachines settlement is way more than just a ripoff! we recieved our two certificates months ago and have been unable to find any merchandise on their 'settlement' web page that seemed to be worth purchasing...we finally found a new acer aspire and a refurbished acer tablet on 12/30/13. We received the merchandise yesterday. The tablet will not even turn on!!! We called the customer support number on the warranty page and for the first time since being notified of this settlement, we were able to speak with a live person and not a pre-recorded message!  Not that the customer support person offered us any support!! we were told a shipping label would be sent to us before the end of the day (yesterday) and as yet have not received one! In addition, they told us that this machine that came straight out of the box, not working, was going to be sent to the warranty repairs to be repaired! REPAIR A REMANUFACTURED UNIT??????? NOT REPLACED BUT REPAIRED UNDER THEIR 90 DAY (FROM DATE OF THE ORIGINAL ORDER - 12/30/13 - NOT DELIVERED UNTIL 1/6/14) SO WE HAVE ALREADY LOST 8? DAYS ON THIS 90 DAY WARRANTY??? This is Beyond RIdiculous!! At the very least, we  would have expected them to sent us a second remanufactured unit! But no!! our non functional, remanufactured unit was to be repaired (probably by the same repair people that did their "remanufacturing"!)  BEWARE!!!

We have also run into another issue with them as their system didn't/wouldn't recognize that we had a second certificate so that when we ordered the netbook immediately after the tablet, they charged the full amount to my credit card!!! we emailed them within 1 hour after this occurred telling them we wanted to cancel the order, then again about 4-5 hours later, giving the order number, name, address, amount, credit card info... all the info that SHOULD have been necessary to process a cancellation and to take the charge off of our credit card! as there was still another NEW Acer Aspire listed on the settlement site, we decided that rather than wait for it to be gone and only be able to get remanufactured merchandise, we went back into the site and ordered the new Aspire with our second certificate (assuming that there would be no problem with crediting our card back for the one previously ordered-SHAME ON US FOR a*s-UMING THEY COULD DO SOMETHING SO SIMPLE!!!). we continued to send emails regarding the order that was charged to our card, including copies of all previous emails (the only way we were allowed to contact them) with no replies coming forth!! I was forced to call my credit card company and start a dispute due to the fact that the $364+ CHARGE SHOWED UP ON MY ACCOUNT LESS THAN 24 HOURS AFTER ORDERING IT!! We also received a statement from "[email protected] telling us that our order was being shipped that day! The request to cancel the order of the machine that was charged out was totally ignored until 1/4/14 at 12:40 pm EST when we received an email stating that ..."UNFORTUNATELY, SINCE IT HAS BEEN MORE THAN 10 DAYS FROM THE PURCHASE DATE WE CANNOT REFUND YOUR ACCOUNT."        WHAT???????  MORE THAN 10 DAYS??? WE CONTACTED THEM THE FIRST TIME BARELY ONE HOUR AFTER THIS ORDER WAS PLACED!!!! EVEN IF YOU WENT BY THE DATE OF THEIR RESPONSE IT WAS NOT MORE THAN 10 DAYS!!!!!   LIES!! ALL LIES!!!

Their next correspondence came at 1:05 pm EST (also on 1/4/14) requesting the certificate number...what did they need a certificate number for in order to cancel the order and subsequent charges to my credit card????? all they needed was the information already sent in every correspondence (order number, name, address, credit card info, copy of order attached)!!! 

To make a long story shorter, I placed the order in question at 5:11 am EST on 12/30/13. I sent emails to them on 12/30/13 at 6:03 am and 10:28 am requesting (demanding?) that the order not be placed, to cancel the order, etc. I figured I'd give them time to respond and, having spoken with the credit card company who told me that it had to show as a charge on my account before they could do anything, I didn't send anymore emails until 1/1/2014 at 10:59 am EST, and again on 1/2/14 at 1:04 am EST, and finally, on 1/5/2014 reiterating all the other emails sent requesting the same cancellation and refund to my credit card.  It wasn't until 1/6/14 that we were able to call customer support (after receiving the merchandise that was shipped according to them on 12/30/13 at 5:55 pm EST!!!). Customer Support TOTALLY BLEW US OFF STATING THAT OUR CREDIT CARD WOULD NOT BE REFUNDED AND THAT WE OWNED THE MACHINE!! This, under the guise that it was stated on their website that there were no returns or refunds!! AND, that they didn't reply because they were 'closed for the holidays'...if the were true, why was the merchandise shipped? Doesn't shipping require people working?? we are now at the stage of writing a detailed letter to the credit card company explaining the myriad of issues we encountered in order for them to determine if we are stuck paying for a second netbook that we did not want!! 

HOPEFULLY SOMEONE WITH SOME POWER WILL BE ABLE TO HELP US WITH THIS CONVOLUTED MESS!! WE ARE AT THE END OF OUR ROPE WITH EMACHINE'S SETTLEMENT!!!

Thanks for taking the time to read this,