Complaint Review: Elite Moving & Storage - Las Vegas Nevada

When we contacted Elite for a quote to move from Las Vegas to Texas, Suzie arrived and was sunshine and sweetness personified. We advised her that we would probably leave our billiard table with the house, because it would cost too much to move. h, no quote high because our last two moves had been lowballed and wound up costing us quite a bit more. She quoted what we considered high end fair, and we agreed. Our move was delayed several months by our buyer's problem qualifying for his loan, but eventually we arrived at a move date. Then all hell broke loose.

The crew sent by Elite to move us was a group of what I originally called buffoons (then realized that was an insult to buffoons everywhere) led by a loud, obnoxious, chainsmoking pig of a person (we never got his name and his signature was illegible but I'm assuming he might have been the now infamous Oz who, immediately upon arrival, announced the move would cost $1000 more than Suzie's quote. We agreed to it because we were exhausted from a horrendous week of packing and just wanted out of Nevada asap.

Suzie had promised us a tractor trailer large enough to accommodate our belongings. These fools showed up in a large, but not large enough, truck. When we asked why the truck was so small,Oz said that if it turned out to be a problem he'd go back to Elite for a second truck.

We were then requested by Oz to go to our neighbors and borrow some tools so the Elite crew could dismantle the billiard table and a few other items. When questioned as to why they didn't have their own tools, Oz said his crew kept losing them (wink wink) despite the fact that he bought them new tools weekly. We told him to get in his fancy black car and go to Home Depot. Instead, he made the rounds of the neighborhood and borrowed tools I have no idea if our neighbors ever got them back.

During the entire afternoon we heard running commentary from Oz about how Suzie and Sam were cheapskates who didn't know how to run a business, that while he was slaving away (sitting in a lawn chair in our garage, smoking his lungs to cancerous oblivion and haranguing his crew) S & S were parked next to their swimming pool playing with their laptops, and the business would go under if not for him. Too bad it hasn't!

Then Oz told (not asked TOLD) my husband to go out and buy lunch for the entire crew, because they were so poorly paid and had not expected the move to take so long or require so much effort. Mind you, there was about 20% LESS stuff than we'd had when Suzie gave us the initial quote! We fed the poor souls because we knew their boss would never do it.

And his speech toward the end was about how we should be sure to tip these guys really well because Elite was a cheap company which paid them less than nothing. We did tip them nicely, because they (not Oz his underlings) were at least hardworking and pleasant if completely inept. Since Oz got the cash, we're pretty unsure how much the crew actually received.

The billiard table, according to Oz couldn't be disassembled because the slate had been glued down. (We later learned, from the guy we had to pay almost $400 for reassembly in Texas, that this was a lie. The slate had not been glued and if Oz and company had had any clue what they were doing, they'd have disassembled and crated the table.) They took the legs off it, then tried to get it down the stairs, punching a good sized hole in the drywall on the stairwell as they did so. When confronted with it, Oz denied they'd done it. We WATCHED YOU DO IT!!!! was our response. He finally agreed to give us free storage if we fixed the hole ourselves.

They drove off with our patio set (which Oz despite the fact that it had been included in Suzie's bogus estimate initially refused to take and only agreed when we told him to get a second truck) literally tied on to the back end of the truck.

We had hoped the worst was over, but we were so wrong. Six weeks later we contacted Elite and told them we could move into our Texas house 7/24 or 7/25, that we'd be in touch with the exact date. On July 23, we were phoned by an obnoxious jackass who said, Truck is on the way. Be in Plano to meet truck. Since we were not moving to Plano, this was a bit of a shock. After several phone arguments including our insistence that they get the delivery address corrected, we rearranged our entire day and went to our new house immediately. There we sat. And sat. We'd been told at 1:30 p.m. the truck would arrive around 3. The crew (this time led by a nasty little man named Sammy) showed up at 7 p.m. It was painfully obvious that these guys knew even less about moving than Oz's

group of simpletons. They were literally dumping stuff off the back of the (again, too small) truck.

There was not one piece of wood furniture that wasn't gauged, cracked, scarred or otherwise marred. The glass for the coffee table was shattered. Two glass shelves for the credenza were broken. Two lamps which had left Nevada intact arrived in pieces. Every carton looked as if it had been stored outside. Tape was coming off many of them. Fortunately, we had done a very good packing job and, though there was a bit of breakage, it was not as bad as we'd feared. We'd had the foresight to take our good crystal with us and not leave it to Elite. One of our dining chairs had a leg completely snapped off, which one of the crew pointed out to us. We later overheard Sammy tell the guy in Spanish not to point out any more damages. Suzie and Oz had assured us that they dealt with only reputable movers in Texas and knew all their delivery moving companies by reputation and personally. Oz, in fact, had commented that the folks who would deliver our stuff would be Russians (why he felt obliged to relate this fallacy is beyond us). The folks who delivered what was left of our belongings were the cranky Sammy, barely-English-speaking Latinos and one black man who demanded we provide him soda and painkillers.

The billiard table was ruined. We were advised by the delivery crew that they would NOT take it upstairs. It sat on the garage floor till we could find someone to put it back together. The b***s had cracked the entire frame and the $3000+ table is now worthless. It will never be level again.

And, after an exhausting evening of disastrous events, Sammy had the gall to tell us that those guys (his crew) made lousy money and we should tip them really well. As sorry as we felt for those guys we gave him some money, reminding him that the jackass who'd called us did NOT leave us time to get more cash.

Oh, and the free storage promised to cover the wall repair? Never happened. Another fee was demanded to cover the extra two weeks of storage.

After a lengthy discourse with what purports to be the liaison for Elite's insurance (but sounds like some lady working out of her kitchen) we were awarded the princely sum of $400 and change. We filled out the paperwork, considered ourselves fortunate not to be living in the same state as Elite any more, and are still (after five months) awaiting receipt. We had put off submitting this complaint in hopes that we'd at least receive that pittance, but have decided to go ahead and with our complaint publicly. We're going to try BBB and whatever other avenues remain (including Angie's List) if only to protect other people from being abused by the gonifs.

DO NOT USE ELITE! DO NOT BELIEVE ANYTHING SUZIE/OZ TELL YOU. Listen to the people who've been hurt by these creeps.

Mary

McKinney, Texas

U.S.A.

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