- Report: #1268839
Complaint Review: Elite It Home - Internet
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Author Confirmed
Why?
Elite It Home
Internet, USA
Phone:
855-7681031
Web:
unknown
Categories:
Business Rating:
(0)
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Elite It Home stealing without a permit South Jordon UT Internet
Elite It Home charged my credit card 199.00 in addition to a monthly fee of 29.99. I did not authorize any computer services. I learned by previous monetary losses. I contacted my credit card and reported an unauthorized charge. I sent them a letter detailing why it was not authorized. I called the number provided with my statement. The woman I talked with was so hateful after I requested documentation. I wanted to hear my voice providing the confirmation as in a recorded phone call. She put me on hold and after 5 minutes (at least) told me bits and pieces of the conversation about the high maintenance of computers. The phone call made me so mad because the salesman was so insistant, I just hung up. She refused to refund the charge so I asked if I could just cancel the membership and she told me it would cost $150.00.
I reported the dispute with Visa (Merrick Bank) and after several months I received a letter telling me the charges had been removed from my account. Today, a letter from Visa informed me that the charges had been re-billed. The point is, the elite it did not get permission from me to take control of my computer. I don't use my computermore than once or twice a month. The documentation from Elite It...stated what they did to my computer--exactly my point I did not want the crooks to do anything to my computer. I, again called Visa regarding their latest decision. I was told they would not reverse the charges.
My next step is to report the criminal internet activity to my Atorney General, Chris Costner. If that does not work I will hire an attorney to file a law suit against them. This incident has been in action so long now the stress has trigered an asthma attack so long lasting that I had to go to my Doctor to bring it under control..Not the mention the time I've used, letters, phone calls. The letter I received today advised me to deal directly with the merchant to continue my dispute--well I am not that crazy. I hope this information will help others.
My credit card was used but it was an unauthorized charge
