- Report: #785656
Complaint Review: Electronic Merchant Systems - Indpendence Ohio
Reported By:
Harley -
Phoenix, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Electronic Merchant Systems
5005 Rockside Rd. Suite PH100 Indpendence, 44131 Ohio, United States of America
Phone:
877 711 0010
Web:
www.emscorporate.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Electronic Merchant Systems Gave me the run around, wasted my time and lied to me. Indpendence, Ohio
Worst Company Ever!!
This company completely wasted my time and slowed my businesss sales. I was told I was approved as a merchant to open an account then told by the rep to purchase a merchant machine, which I did. I waited a 2 weeks for the paperwork/set up to be done on Electronic Merchant Systems end. After calling the sales rep several times she finally returned my call to tell me that I needed to call customer service and that she couldnt help me. When I called customer service I was told that they would call me back. I didnt get a call back from customer service for 3 days. When I called again a man rudely told me that I had been denied to open an account. I was shocked with this news. When I asked the man why, he told me because I told the rep that Id talked to previously to call me back within the next 10 minute and that my sense of urgency raise a red flag. I didnt recall if I had requested a 10 minute call back or not, but, I may have after patiently waiting for them to give me the final approval to make credit card sales. The last man I talked to on the phone was rude when he told me I was denied and didnt give me a chance to further question Electronic Merchant Systems decision to deny me.
A few days later I received a letter in the mail stating that I had been approved, urging me to start processing credit cards immediately. Between the time that I was supposedly denied and when the letter came I spoke to another credit card merchant company whom pointed out all the hidden fees that Electronic Merchant Systems was charging me. This procrastination, poor customer service and misleading information harmed my new business. I was left waiting as I thought I had been approved by Electronic Merchant Services. Meanwhile, I was unable to process credit cards. Its time consuming and stressful starting a new business and Electronic Merchant System made it even worse.
Electronic Merchant Systems (a company that I dont trust) now has all my personal information. I feel violated.
This company completely wasted my time and slowed my businesss sales. I was told I was approved as a merchant to open an account then told by the rep to purchase a merchant machine, which I did. I waited a 2 weeks for the paperwork/set up to be done on Electronic Merchant Systems end. After calling the sales rep several times she finally returned my call to tell me that I needed to call customer service and that she couldnt help me. When I called customer service I was told that they would call me back. I didnt get a call back from customer service for 3 days. When I called again a man rudely told me that I had been denied to open an account. I was shocked with this news. When I asked the man why, he told me because I told the rep that Id talked to previously to call me back within the next 10 minute and that my sense of urgency raise a red flag. I didnt recall if I had requested a 10 minute call back or not, but, I may have after patiently waiting for them to give me the final approval to make credit card sales. The last man I talked to on the phone was rude when he told me I was denied and didnt give me a chance to further question Electronic Merchant Systems decision to deny me.
A few days later I received a letter in the mail stating that I had been approved, urging me to start processing credit cards immediately. Between the time that I was supposedly denied and when the letter came I spoke to another credit card merchant company whom pointed out all the hidden fees that Electronic Merchant Systems was charging me. This procrastination, poor customer service and misleading information harmed my new business. I was left waiting as I thought I had been approved by Electronic Merchant Services. Meanwhile, I was unable to process credit cards. Its time consuming and stressful starting a new business and Electronic Merchant System made it even worse.
Electronic Merchant Systems (a company that I dont trust) now has all my personal information. I feel violated.
1 Updates & Rebuttals
ChairmanJW
Land O Lakes,Florida,
United States of America
You are better off
#2UPDATE EX-employee responds
Sat, November 19, 2011
EMS is the most unethical, unprofessional, disorganized company I have worked for. I resigned after a short time with them to work for a real company. You are so much better off going with another company. The person who showed you the hidden fees is correct. EMS will charge you thousands on leasing equipment you can buy online for hundreds!!!
You are lucky you didn't sign with them!!!!!
