- Report: #6500
Complaint Review: Electrolux Home Products N. America - Springfield Tenn
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Electrolux Home Products N. America
P.O.Box 668 Springfield, 37172 Tenn, U.S.A.
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Electrolux Home Products N. America frigidaire freezer rip-off
had 3yr old freezer that was unrepairable as stated by their serviceman and confirmed by company in written report to us ( internal sealed system leak of freon) The warrenty states for this condition company will repair or replace at no cast to owner, however they Electrolux Home Products sent us a take it or leave it letter stating their policy was to offer us a 60% replacement cost of product (no tax ,delivery cost etc covered in60% offer) and we would have 30 days from date of letter to accept or offer would be withdrawn.
Being in poverty level senior citizens we borrowed the funds and accepted the take it or leave it offer ,but had to purchase a lesser quality of freezer due to cast. I feel this is fraud on their part but can't do anything about it aparenty. Just a case poor man at mercy of giant corp heartless exec. that care only in making money anymore.
Being in poverty level senior citizens we borrowed the funds and accepted the take it or leave it offer ,but had to purchase a lesser quality of freezer due to cast. I feel this is fraud on their part but can't do anything about it aparenty. Just a case poor man at mercy of giant corp heartless exec. that care only in making money anymore.
2 Updates & Rebuttals
Brennan
Caldwell,Ohio,
Dealer Help
#2Consumer Suggestion
Thu, June 27, 2002
I work for a small appliance dealer and we had a similar situation not to long ago. A freezer had went down on one of our customers. We quickly sent a service technician to service it. The technician found an obstruction in the sealed system. This is an unrepairable problem. We contacted Frigidaire and after some moaning and groaning Frigidaire agreed to replace the unit. The only thing we could not get covered was our time and materials. I am still fighting with them on the food spoilage warranty. My suggestion is you deal locally, be loyal and your dealer will be loyal to you.
Electrolux Homer Products frigidaire freezer
#30
Tue, September 04, 2001
thid three yr old freezer was declared unrepairable by their serviceman as had sealed syatem (freon leak inside walls) and the product warrenty stated this condition would be repaired or replaced by company at no cost to owner whenever sealed system failed.They made us take a replacement offer of 60% replacement cost of another freezer telling us both by letter % phone to take offer within 30 days of letter date or we would get nothing. We we forced to borrow the money and get a lesser quality freezer as felt we would lose all. The replacement freezer that went bad would have cost us 567.00 plus tax, delivery etc for total of 623.00. We bought one that was 447 + tax & delivery and received a check for 254.00 no taz or other compnsentation. I feel they owe us the difference to what right replacement would have been . To a senior at poverty level this is a lot of money.. Please get my money difference if can ...Gene [email protected]
