- Report: #714971
Complaint Review: Electric Money Store - Sacramento California
Reported By:
Anonymous -
Wickford, Rhode Island, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Electric Money Store
Sacramento, California, United States of America
Phone:
714-338-8911
Web:
www.electricmoneystore.com
Categories:
Business Rating:
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Electric Money Store I think customer database has been hacked! Sacramento, California
I just received two emails, each detailing that my order had been shipped. The only trouble is, they were from 2007! I did indeed purchase two merchant terminals in 2007 and they were received and used.
The fact I'm receiving those notices in 2011 tells me their customer info database may have been hacked and any CC info contained is in jeopardy.
Sent an email and received the customary automatic response, assigning a case number. Tried to call and got a weird forwarding kind of ring, then a "goodbye!" and disconnect. This happened on both the toll-free and local numbers.
Very fishy... They may be in trouble and not wanting to deal with customers.
The fact I'm receiving those notices in 2011 tells me their customer info database may have been hacked and any CC info contained is in jeopardy.
Sent an email and received the customary automatic response, assigning a case number. Tried to call and got a weird forwarding kind of ring, then a "goodbye!" and disconnect. This happened on both the toll-free and local numbers.
Very fishy... They may be in trouble and not wanting to deal with customers.
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
Jumping to conclusions?
#2Consumer Comment
Fri, April 08, 2011
So, because they re-sent a 4 yr. old email, you have to assume they've been hacked? From a technical standpoint, that makes no sense. If someone did hack their email database, they would make lots of copies and sell them off to spammers. You'd be getting large volumes of spam. The last thing a hacker would do is re-send an old email.
Chances are good that the company had an email glitch and did the re-sending. It can be as simple as someone clicking the wrong button while performing maintenance on the email archival system.
" The fact I'm receiving those notices in 2011 tells me their customer info database may have been hacked and any CC info contained is in jeopardy."
How did you make the leap from emails to CC info being in jeopardy? Do you get your technical expertise from those CSI shows on TV? Comments like this would lead me to believe that you don't have a clue about how corporate IT systems are structured (both by trade and by law). You should refrain from forming conclusions on subjects that you clearly know nothing about. The "Chicken Little" approach makes you look bad.
