- Report: #1445947
Complaint Review: ehosts.com - Houston TX
Reported By:
schnoodle -
Ann Arbor, MI, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ehosts.com
5005 Mitchelldale, Suite #100 Houston, 77092 TX, United States
Phone:
1-(281)-709-4944
Web:
https://www.ehost.com/
Categories:
Business Rating:
(0)
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ehosts.com Offered 30 day cancellation then made it impossible to cancel and charged me for three years Houston TX
I attempted to set up a website called "supporttails.com" on June 11, 2016 and selected one "option" of tools to try and build the site. Immediately after trying to use that set of tools I found it too cumbersome. I contacted them requesting the site be switched to the alternate set of tools and was told that they couldn't do that, that I'd have to create a whole new domain - be billed for that then cancel the first domain. Instead I submitted a request to cancel my account. Instead of canceling it and thought I was done with them. Instead what happened was a "trouble ticket" apparently was created and in that ticket, unbeknownst to me, was a request for me to reply saying "pretty please, I really want to cancel my account". The ingenious folks at ehost create a trouble ticket and send it to your email from a different domain name - the trouble ticket comes to your email from ticketapi.hostgator.com with a reply to address of
eHosts #######@tickets.ehosts.com (where the ## are some numbers presumably the trouble ticket number or some other designator). However, as a consumer you don't know that any further activity is required of you and the trouble ticket - at least in the case of most email servers - is directed to your SPAM folder. This is what happened to me and my gmail.com ID
Flash forward, mid December 2017 I get an email that comes to my INBOX- because it is coming from the ehosts.com domain and not ticketapi.hostgator.com domain. The email basically is talking about my supporttales.com domain and I'm royally confused because hey I cancelled that back on June 12, 2016. Oh so sad, too bad Miss Consumer - since you didn't respond to the email you weren't expecting that we surreptitiously had directed to your SPAM folder. We didn't cancel your account!! Ha ha, missed the 30 day money back guarantee.
On December 16, 2017 I go thru the horrendous process of chatting with ehosts and getting things cancelled FOR REAL this time because that's when I learned I've been being charged all this time. They refuse to refund any charges
Flash forward - here we are and June 11th is approaching and I get yet another email from ehosts about the domain name I never used. I spend well over an hour on chat trying to convince these folks to (a) quit emailing me about an account I cancelled the day after I opened it (b) reconsider refunding me the money I was charged (c) they refuse to acknowledge that their terms of service do not state that when a consumer requests cancellation that they should know to expect an email from a non-ehosts.com ID that you need to WHITELIST in order to see that they aren't honoring your written request to cancel within the 30 day time period and that every other interaction with them will in fact be generated from the ehosts.com domain
Pretty slick. Oh and now they're going by the name ipage.com
