- Report: #1466264
Complaint Review: Eharmony.com - Pasadena CA
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Eharmony.com
888 East Walnut Ave Pasadena, 91101 CA, United States
Phone:
626-795-4814
Web:
www.eharmony.com
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Eharmony.com They won't refund your money even though they promise you have three days to cancel Pasadena CA
I purchased a one month subscription to Eharomy on 9/9 at about 8PM ONLY because Eharomony told me I had no risk because they promisesd I could cancel and get a refund with 3 business dayS of purcahse. What a lie and what a RIPOFF.
Here is their disclosure: "We're sorry to hear you wish to leave eHarmony. You may cancel your subscription purchase at any time prior to midnight of the third business day following the date of purchase to receive a full refund."
THAT SAME EVENING, I CANCELED after seeing I had just four matches. After completing their 30 minute questionairre, I discoverd that no one belongs to this site. The problem is, you don't know this until after you pay. Really, this site has goose eggs for matches. I immediately requested a refund.
Below is my first email.
Sun, Sep 9, 8:42 PM to subscriptions Please cancel the subscription for this email, [email protected], that I purchased today. There are virtually no choices for me on this site so it is not worth the money or time. Please confirm that you received this request. I sent the first email on 9/9, the first day of purchse.
I sent the 2nd email on 9/11 with no response. I sent it again on 9/18 with no response. I sent a third request on 9/20 with no response. I sent a fourth request on 10/20 stating I was going to post on Rip Off Report; still no response. All emails are time stamped and I have an email from the acknowledging they recieved my first email, but I have yet to get a refund. I have it all documented but they have not refunded me. DO NOT PURCHASE ANYTHING FROM EHARMONY. THEY HAVE NO MATCHES AND THEY WON'T REFUND YOUR MONEY. THEY ARE LIARS.
1 Updates & Rebuttals
Robert
Irvine,California,
United States
Amazing
#2Consumer Comment
Thu, November 01, 2018
It took about 30 seconds to find that same "Disclosure" you quoted. You quote the text word for word from their page to explain how to cancel, yet you then FAIL to actually cancel the way they tell you to. As the very next sentence after what you posted states the following.
The easiest way to have your subscription refunded is to give us a call at 844-544-3179 (US & CA Residents Only).
Of course if you were outside of the hours to call them, just a couple of paragraphs later it gives you the second option.
1. Log into your eHarmony account
2. Click the dropdown menu in the navigation bar
3. Click the "Account Settings" link
4. From the "Billing" Tile, click the "Cancel My Subscription" link
5. Provide the information requested
There was also a Chat Option, but that may have only been avaliable during their regular hours.
The only RipOff here is you failing to read how to cancel.
