- Report: #1499450
Complaint Review: Eharmony - Santa Monica California
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Eharmony
Santa Monica, California, United States
Web:
https://www.eharmony.com/
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Eharmony... Run Away and Don't Sign-Up, Don't believe their Hype!! Won't Stop Billing after Unsatisfactory Experience Santa Monica California
Eharmony markets themselves as "#1 Trusted Dating App", "every 14 minutes someone finds love on theri website", they throw out statistics of so many marriages resulting from Eharmony; well perhaps that was when they first started back in 2000, but 20 years later in 2020, they are a HORRIBLE website to look for a serious relationship.
First of all, unlike other major dating sites like Match.com and several others, Eharmony does not offer a month to month membership, that way if you just want to try the service out, you can buy a monthly membership and therefore can cancel after one month if you do not like the website and have no further obligation. Eharmony is terribly expensive, for no reason, and you are only offered a 6 month, 12 month, or 24 month membership. When you add up the costs, it really doesn't make much sense to get the 6 moths membership, cost wise, you are better off getting the 12 month membership because the price difference is less than $100 for an extra 6 moths.
I won't go ito why I want to cancel because that woud be a whole other report, but the mere fact that E harmony is so expensive, does not offer you a trial or better a month to month option, but you are forced to pick between this 6, 12, or 24 moth membership, and then given very few payment options. I opted for the I believe it was 3 payment option. I still have 2 more payments. I called E Harmony and asked if I can please get out of paying the next 2 payments because I am dissatisfied with their website and I wish to just lose whatever money I already paid and end my membership if they would please not take out the last 2 remaining payments.
I was told that they cannot do that. I am very upset because now, I have to continue paying for this awful website because no month to month membership option was offered. This company needs to go out of business.
