- Report: #1503753
Complaint Review: eHarmony - Los Angeles california
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Author Not Confirmed
Why?
eHarmony
10900 Wilshire Blvd 17th Floor Los Angeles, 90024 california, United States
Phone:
424-258-1199
Web:
eharmony.com
Categories:
Business Rating:
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eHarmony The would not offer a refund within the 3 day window defined in the Terms and Condidtion Los Angeles california
I opened an eHarmony account and with some trepidation ended up paying for a subscription. Within minutes of paying I felt like I had made a mistake but waited 24 hours after reviewing the terms and conditions. It stated within them that a person could request a refund by specifically emailing [email protected]. I received a reply stating a ticket was opened and that someone would respond.
I got a reply asking for specific reasons, which I provided as well as reiterating my request for a refund. I received another email back that did not acknowledge that language within the terms and conditions but gave me a courtesy 3 month additional membership. Why would I an additional 3 months of a service I want cancelled and refunded for? I’ve searched and cannot find an active phone number that works for customer service and am working with my CC company to dispute the charges.
