I called to cancel my account a week before my monthly renewal and they told me no problem and that i would not be charged again. while i was on hold with them they tried to charge my credit card. i know this because i got an email from my credit card company saying it was declined because it would have put my card over the limit. While i was on the phone cancelling they were tring to charge my account. I wasn't even due to be charged for another week...THAT IS DEFINITLY A RIPOFF!