- Report: #1466551
Complaint Review: eFax® - Florence Wisconsin
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Author Confirmed
Why?
eFax®
Florence, 54121 Wisconsin, United States
Phone:
(800) 878-7151
Web:
https://www.efax.com/
Categories:
Business Rating:
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eFax® © 2018 j2 Global, Inc. and its affiliates (collectively, "j2”). All rights reserved. eFax® is a registered trademark of j2. Automatically Billed Me Annually After Requesting The Previous Year To Cancel Florence Wisconsin
I'll keep this simple. eFax does not simply allow you to cancel your account online.
We cancelled last year and they billed us again this year. Despite calling them and cancelling last year.
You can't cancel it except through their reps, and if it's after they've billed you, you don't get a refund.
Here's today's transcript:
THill: We do not have any option on the website to cancel the account.
Gina: um yeah which is why it's unethical
Gina: and WHY i pointed it out
THill: I will be glad to assist you with the cancellation request via this chat session. Would you like to proceed?
Gina: yes and I'd like a refund
THill: As per our company policy there is no refund applicable towards your account.
So we got no refund and yet another year we got billed.
