- Report: #1321421
Complaint Review: Edwards Chevrolet 280 - Birmingham Alabama
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Edwards Chevrolet 280
5499 Highway 280 East Birmingham, 35242 Alabama, USA
Phone:
8774324783
Web:
www.edwards280.com
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Edwards Chevrolet 280 Edwards Chevy Man Deceptive and Discriminatory Service Cntr Practices Birmingham Alabama
After well over an hour of waiting (for an oil change and a small recall repair of a brake light) and then being quickly shuffled over to the cashier, I asked the service advisor what was concluded regarding the error code I had received on my dash the day before. The service advisor had no idea what I was talking about, which also happened to be the primary reason for my appointment. When it was realized that the car had to go back to be looked at once again, the service advisor became really short with me.
Not 20 minutes later, the service advisor came back with a total dollar amount written on a sticky note and I was told it was the battery. When I began to ask questions is where the trouble began. I was told that my vehicle took a "special" battery. So special that none of my questions regarding this battery could be answered by the SERVICE ADVISOR. "It must be an amperage or voltage thing" was the response I was given. I was also told that the noise I was hearing was my hubcap. Well, I definitely know that isn't the case.
Against my better judgment, I moved forward with the battery replacement as I have a long distance road trip within a few days and don't have much time to prepare for it as it is. When I attempted to inquire further about the type of battery and the warranty, I was given the battery part number on a sticky note (the very same part number listed on the invoice), something was mumbled regarding 30 months and quickly ushered over to the cashier.
When I called the service manager to relay my dissatisfaction with my experience, I was told that the miscommunication regarding the appointment's purpose was due to the call center and "to put it in terms that I would understand, buying a car battery is alot like buying shoes..." Wait. What??? When I told him that I would be much more knowledgeable about buying car batteries than shoes, he became very defensive and started talking over me. All I needed to hear was an apology for the experience and that he would talk to the service advisor about being more professional and informative. Truly. But to deflect any responsibility, to make those remarks and treat a customer in such a manner??? Hmmm.
I then called Mary Kay in the customer relations department to see if there was someone else I could speak to and told her how the service manager responded. She laughed and said "what's sexist about that? Both sexes wear shoes." She then became very condescending and kept repeating that she didn't understand my problem.
After relaying my experience to my family and friends, it was suggested that I have a male call and get a quote on the same exact battery for the exact same vehicle. My son called a few days later and was given a total dollar amount $24.98 less than what I was charged. I can't say I was surprised given what I experienced, but I was surely disappointed.
In short, if you want an informed experience regarding what is wrong with your vehicle, what exactly you are being charged for in a professional and respectful manner, AND do not wish to be overcharged due to your gender, DO NOT go to Edwards Chevrolet 280. If this what was experienced during a simple battery replacement, imagine if it was a serious issue involving big dollars.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Gees....
#2Consumer Comment
Tue, August 09, 2016
Why does everything have to be a deck of cards? Where in the world did you pull out the discrimination card on this one?
First of all you stated you went in for an oil change and a "small recall repair" of a "brake light". But then not even a few sentences later all of the sudden the PRIMARY reason you were there was because of an error code you received on your dash. You can't even keep your own story straight for more than a few sentences...and we are to wonder why in the world the service advisor was "short" with you?
But you don't stop there. All of the sudden you are some battery guru(even though you apparently can't tell the difference between a brake light recall and an error code), and when they try to compare it with something else you start to scream "discrimination". Okay apparently you don't like to buy shoes. I guess he could have said 3 piece suits, or perhaps ties. I guess he could have compared it to grocery shopping or is that also too much of a "woman's" domain? What would have been a good comparison for you?
Then we go for the topper and your rock solid proof that they are the worlds biggest sexists. You had your son CALL them to get a quote, and surprise surprise the PHONE quote was $24.98 less than you were quoted. Okay...so EXACTLY what was the difference? $24.98 is too much of a unique number that it sounds like they may have added a part or some additional item that wasn't mentioned on the phone. Did he just ask for the battery price? Did they have another service on your invoice that your son "forgot" to ask about? Also, are we talking $24.98 on a $50 bill or a $2000 bill?
Oh and before you even say it..no I do not now or have I ever worked for this or any other dealer.
