Complaint Review: Eckerd's Pharmacy - Lady Lake Florida

First, my apologies to you Melanie for the problems you had to go through with Eckerd's. I can assure you that all of the stores don't treat their customers this way. As in any company, there will always be customer service personnel who really shouldn't be in customer service. Almost everyone in my store is crosstrained-so most of us work in our pharmacy,including myself. We never throw a bottle out until the new script is filled. The old bottle is put in special blue bags for confidentiality and these blue bags are put onto our delivery trucks every week. I can't explain why they lost your bottle. I hope you didn't lose faith in Eckerd--now called Brooks/Eckerds. Honestly, this could have happened to you at any pharmacy where the personnel involved didn't do their job. Second--Amanda,all I can say to you is that I'm glad you don't work for me because it wouldn't be for long. I also hope that when Eckerds was sold by JCPenney's 2 years ago, that your store was bought by CVS and not Brooks.

To this Amanda chick that just wanted to get her nose in my business about something that she was not a part of at the time: Addressing your 1st point: "first- it is not Eckerds fault that the number on the bottle was the wrong number" - I have to inform you that I never said it was their fault for a wrong number. My whole point was that Eckerd's does not have a "system" for keeping people's prescription bottles until they actually get someone's prescription transferred and filled. Addressing your 2nd point: "second- it is not their fault that the military has a bad system in their offices and you don't know the name of the doctor you saw" - I have to inform you that I never said it was Eckerd's fault for the way the military chooses to serve its people. Again, my point was that Eckerd's does not have a "system" for keeping people's prescription bottles until they actually get someone's prescription transferred and filled. Addressing your 3rd point: "third- eckerd did not lose your medical file, the base did. how is that Eckerds fault" - For some reason you seem to keep thinking that I am blaming Eckerds for the way the military chooses to serve its people. I was simply only creating the whole story on both sides for others to know the whole story of how difficult it can be to transfer and refill a prescription from a military base to Eckerds because they have a poor system (or lack thereof) for doing such. Addressing your next comment: "so if your looking for someone to blame for your pain, maybe it should be your precious military that lost your info, gave the wrong info, and changed the doctor on a regular basis. maybe you should have a legitament report instead of a gripe about a company that tried to help. can you say misplaced anger" - Good God, woman! What in the heck is your problem??? Why don't you just mind your own business? This was not a report about you or your Eckerds location. This wasn't even recent! This was over 3 years ago! But, just to address "your problem" with me and my personal report: I am not looking for someone to blame for pain. Where did that come from? Again, I was only sharing a story about what happened and that Eckerds has a poor/no system for transferring/refilling prescriptions. The "precious military" that you are complaining about serves me, my family and my country well. Their system works and is certainly not free from mistakes like the rest of the world. Eckerds did not make a mistake, they have a poor system. Eckerd didn't try to help... they screwed things up. And "misplaced anger?" I have every right to be angry about a company that has a poor system... which was my whole point that you seemed to miss and decide to attack me personally and our country's military instead. Addressing your "oh. and you get no sympathy from me because you have a baby or a husband in the military. there are about a million more of you out there somewhere" - I never asked for sympathy from you or anyone else. And what does having a baby or a husband in the military have to do with you? Again, I was just giving others the whole story, especially to other military spouses out of their region needing to transfer and refill prescriptions so that they would be aware of the "system" that Eckerds has. And addressing your "there are about a million more of you out there somewhere" - That has absolutely nothing to do with anything I even said, so where did you pull that from? Of course there are about a million other military and their spouses "out there" - we are EVERYWHERE sacrificing for and serving people like you so that you continue to have your freedom and protection. Leave the military out of this. This is about Eckerd and their poor system. Do you get it now? First rebuttal originally from: Eckerd's employee - Amanda - Monroeville, Pennsylvania U.S.A. This new rebuttal to her is from: Melanie Casteel - Naval Air Station Pensacola, FL U.S.A.

I work for Eckerd and have been with the company for almost six years. I would like to inform you if I may. first- it is not Eckerds fault that the number on the bottle was the wrong number second- it is not their fault that the military has a bad system in their offices and you don't know the name of the doctor you saw. third- eckerd did not lose your medical file, the base did. how is that Eckerds fault so if your looking for someone to blame for your pain, maybe it should be your precious military that lost your info, gave the wrong info, and changed the doctor on a regular basis. maybe you should have a legitament report instead of a gripe about a company that tried to help. can you say misplaced anger oh. and you get no sympathy from me because you have a baby or a husband in the military. there are about a million more of you out there somewhere