- Report: #1481440
Complaint Review: EaseUs - Sichuan Providence
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Author Not Confirmed
Why?
EaseUs
12 F, Building 1, Idealism Center, No. 38 Tian Yi Street, Hi-tech Zone, Chengdu, Sichuan Province, China 610041 Sichuan Providence, China
Web:
http://www.easeus.com
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EaseUs Software did not work, refused refund Sichuan Providence
Was in a panic because I accidentally deleted a project file and was losing dozens of hours of work, so I googled "how to retrieve deleted files" and EaseUs Easy Data Recovery was the first hit.
The ad was convincing, promising data retrieval with a simple one-click software/process. They even offered a 100% satisfaction or full refund. There was also a discount AND a free trial. So, what did I have to lose?
I downloaded the software trial version and ran it. I found the file, so I clicked the button.
"Must purchase to use this feature"
So much for free.. .but with the discount, $60 isn't awful to save so much work....but in the checkout, no discount. Full price, so $79.36.
I should have listen to the warning bells going off in my head.
In this far I decide to see it through. I followed the directions. My software didn't recognise the file.
I requested a refund, but was told I have to try to resolve the issue with support (not what the refund claim was). The support run-around was several attempts at "try this", "now try that" (and so on). I kept asking for the promised refund, but was denied. Then they wanted me to allow remote access to my computer. I refused so they used it as a loophole to deny refund.
BEWARE OF THIS COMPANY
