- Report: #1096408
Complaint Review: Earthlink - Internet
-
Author Not Confirmed
Why?
Earthlink
Internet, USA
Phone:
888-EARTHLINK
Web:
earthlink.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Earthlink Offers Free Month, Charges for it and Makes it Difficult to Cancel Account Atlanta Georgia
In July 2013, I called to cancel my internet service and they offered one month free; when the free month was up I could call and re-start service at a lower cost. I did not call. I noticed in September that I had a charge for monthly service from Earthlink on my bank statement. I called in October and asked for a refund of the charges and they said that I had not cancelled because I accepted one free month.
Even though they have a no refund policy, after an hour and talking to three different people, I convinced them to give me a refund but they would only do it for one month. As I called on the day that the October charge was pending, they could not refund that charge. I called my bank and cancelled my bank card so that the charge would be denied. The next day, Earthlink called and left a message that the charge had been denied and so the refund was going toward the October bill. Therefore, there would be no refund to my account.
A week later I was billed for service from October 23 - November 22, 2013 for service that I had now cancelled twice. I called to discuss the matter during the customer service hours listed on the bill but after many mechanical questions, I reached a line that told me that the service center was closed. I will have to wait until next week to battle the company again to get the charge removed. Based on other complaints on this and other sites, I look forward to a long and protracted fight. I would discourage anyone from using Earthlink's service.
