- Report: #1014378
Complaint Review: EarthLink - Atlanta Georgia
Reported By:
swn -
, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
EarthLink
1375 Peachtree Street Atlanta, 30309 Georgia, United States of America
Phone:
404.815.0770
Web:
www.Earthlink.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
EarthLink the worst telecommunications company in the US! Atlanta, Georgia
This company is the most unprofessional and uncaring company I have ever dealt with.
In December 2012 their system charged my credit card twice for the same bill. When I called them about it they refused to do anything since "your next bill will be coming out in a few weeks"!
So I called my credit card company and disputed the double billing. They gave me a temporary credit but recharged back to the card at the end of January 2012.
Earthlink terminated my service without prior notification this morrning at 5:20 am and sent me two emails at that time that I had requested closing the account (not true). So they terminate the service without any explanation or advanced notice! My brother lives with me and is disabled has a pacemake/defibulator implant that is monitored by Medtronics and his Cardiologist 24/7 that is no longer possible since they terminated the service. They forced me to make a payment of the disputed amount and then told me that it would be up to 48 hours before I would have phone service again.
What a company - and their rude outsourced brain dead support is terrible.
Do not do business with this company unless you want headaches!
In December 2012 their system charged my credit card twice for the same bill. When I called them about it they refused to do anything since "your next bill will be coming out in a few weeks"!
So I called my credit card company and disputed the double billing. They gave me a temporary credit but recharged back to the card at the end of January 2012.
Earthlink terminated my service without prior notification this morrning at 5:20 am and sent me two emails at that time that I had requested closing the account (not true). So they terminate the service without any explanation or advanced notice! My brother lives with me and is disabled has a pacemake/defibulator implant that is monitored by Medtronics and his Cardiologist 24/7 that is no longer possible since they terminated the service. They forced me to make a payment of the disputed amount and then told me that it would be up to 48 hours before I would have phone service again.
What a company - and their rude outsourced brain dead support is terrible.
Do not do business with this company unless you want headaches!
