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  • Report:  #2410

Complaint Review: EARTHLINK NETWORK INC - PASADENA California

Reported By:
- phx, az,
Submitted:
Thu, June 08, 2000
Updated:

EARTHLINK NETWORK INC
3100 NEW YORK DRIVE PASADENA, 91107 California, U.S.A.
Phone:
800-876-3151
Web:
N/A
Categories:
Internet
Tell us has your experience with this business or person been good? What's this?
i joined earthlikn on feb 2 00 and they offered a free video camera .. i ordered it via earthlink in the internet several days after i joined them... it was suposed to be delivered with in 10 to 14 business days.....i called earthlink on 3-9-00 to check on the camera they said it was shipped april first and i should get it in a few days { confirmation # 13683872} it never arrived.....

on 3-13-99 i called again talked to ty {confirm # 13995033 } he promiced to send one right away.... it never arrived..

i called on 3-31-00 talked to makel #14562460 promised 5 to 7 business days , it never arrived.....

on 5-12-00 i called brian at 1-800-876-3151-ext 49022

to discontinue my earth link service,,, he promiced he would expedite the camera to me confirmation # 15769194,, it never arrived.....

i filed a complaint with the BBB ON 4-19-00 550 W . ORANGETHORPE AVE ,,PLACENTIA, CA 92870-6837...PHONE 900-505-1000

FAX 714-985-8920... [email protected]

STATING THE INFORMATION LISTED ABOVE....CMPL NO: 10153489.. THE ANSWER FROM ALICIA ROBERTSON BBBS ON EARTH LINK LETTER HEAD STATES THE CAMERA WAS SHIPPED 4-6-00 BUT THEY HAVE NO PROOF OF DELIVERY AND THEY ARE SHIPPING ANOTHER CAMERA BY AIRBORNE EXPRESS AND I SHOULD HAVE IT WITH IN 5 DAYS OF 5-3-00 NO CAMERA HAS ARRIVED AS OF TODAY 6-8-00... AND IN THIS LETTER THEY SAID I WOULD GET A $19.95 CREDIT APPLIED TO MY ACCOUNT ..... THAT I CLOSED .... WHEN I CLOSED MY ACCOUNT I WAS TOLE EARTH LINK DOESN'T GIVE REFUNDS .........AT THE BOTTOM OF THIS LETTER IT HAS

LORRAINE CUMMINGS

CORPORATE ACCOUNTS CUSTOMER SERVICE SPECIALIST...

I ALSO SENT SEVERAL EMAILS TO MICHAEL S. McQUARY REGARDING THIS CAMERA RIP OFF AT [email protected]

the results NO REPLY AT ALL......

I FEEL THAT EARTH LINK HAS RIPED ME OFF .....

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I JUST RECEIVED THE CAMERA TODAY......06-13-00

2:30 PM...........

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