- Report: #500802
Complaint Review: Earl Scheib Auto Paint and Body - San Diego California
Reported By:
helenptloma -
San Diego, California, USA
Submitted:
Updated:
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Author Not Confirmed
Why?
Earl Scheib Auto Paint and Body
Rosecarans St. San Diego, 92110 California, United States of America
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Earl Scheib Auto Paint and Body Would not honor warranty Would not honor warranty San Diego, California
I purchased a mid grade paint job from Earl Sheib in San Diego in May 2008, upgraded the paint to a Toyota color. Paid $1370 including repair of several very minor dings for my 2002 Toyota Camry, which had oxidized paint. Was told warranty was 3 years. 13 months later cracking of the paint started on spoiler and roof of car. Did not take it in right away, since I knew I had a 3 years warranty and also wanted to see if the cracking would get worse. It did, and I took it into the shop in Sept 2009, 16 months after the job done. Was told I only had a one year warranty. Disputed it to no avail, received 800 number to complain. Only reached a message machine, have left three messages without response. I will return to the store again this week, if needed will take this company to small claims court. I read my receipt carefully and the way I think they got around from admitting the warranty is 3 years is how they broke down all the charges, so the initial charge looks low ($349) but then they added the prep work, primer, and special color to bump up the price. I would never have had my $28,000 car painted with a one year warranty, not in a million years. I will call the BBB and keep this website notified of the outcome of this. Here is a tip for future: Get the warranty written out, do not accept a print out of the work and charges without the warranty being there too.
1 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
I Needed A Good Laugh This Afternoon
#2Consumer Comment
Thu, October 01, 2009
"I would have never have had my $28,000 car painted". $28 THOUSAND DOLLARS???? US DOLLARS??? Lord, it's an 8 year old camry for Pete sake! It probably books out at $1,500 to $2,000 MAX. You can buy a BRAND NEW 2010 Camry for 20 grand. If you thought so highly of this vehicle, why in the world would you take it to earl sheib? And on top of that, go with the "mid grade" paint job? I know, nothing but the best. The low grade is $199, the mid grade is $349 and the top of the line, premium package is a whopping $499. By the way, a "good" paint job can run you in the thousands and UP. I've known people who've spent $20 grand ON PAINT JOBS.
