- Report: #1144355
Complaint Review: E Trade - Internet
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E Trade
Internet, USA
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E Trade Can't get money out of account Internet
My late husband had an etrade account. It only had about $1,500 in it so I decided to close it out and ask them to send me the money by check.
I contacted them in February 2014 and was sent an e-mail with a list of everything they would need to close the account. Included in the list was a letter detailing the address where the check should be mailed.
I submitted everything that same day!
At the end of March I still hadn't received the check. So I called them again....... I was told they sent the check to the wrong address. They, of course, did not pay any attention to the letter I sent them or take the time to contact me to obtain another address. They just kept my money.
So, at the end of March, I went through the process again. Again giving them the correct address.... I was assured the check would be mailed out promptly.
Guess what, it's now May and no check! So I called AGAIN. I was told they sent it to the wrong address AGAIN. They got the check back and AGAIN didn't contact me or make any attempt to find out why it came back.
I'm now waiting for the THIRD check to be issued and mailed. Of course, they wouldn't change the address in their system while I was on the phone with them, so I'm sure it will go to the wrong address AGAIN.
Don't do business with these people!
