- Report: #530408
Complaint Review: e-techsiliconvalley - Santa Clara California
Reported By:
Matt -
Patchogue, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
e-techsiliconvalley
3440 De La Cruz Blvd. Santa Clara, 95054 California, United States of America
Phone:
4089886611
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
e-techsiliconvalley - e-techsiliconvalley.com - E-techsiliconvalley Modern Day Pirates Santa Clara, California
This
company is HORRIBLE to do business with. Their advertising is deceptive
and their tech support is non existent. They were advertising a
Western Digital drive that I was looking for, to do some data recovery.
I was first sent the wrong drive { a totally different model than I had
ordered } and after explaining to Reena Merrit the fact that I needed
an exact drive due to my data recovery needs,I had to send it back.
Another week later I receive the correct drive but...its used and
DEAD... out of box failure. I again call and speak with Reena, who
tells me first that The tech assigned to my case will have to call me
back. I never get a call back. I call them and am again told that the
tech is "in the field" and will call me back...no call back. I call
again, no Reena this time but a woman with a different name...sounds
like Reena though... and after a similar conversation, am promised
another call back...of course...no call. I call back again and ask
again for the status of my case. The woman is annoyed and discourteous,
and of course no answer, no calls back. I call back again and ask to
speak with Bruce...a name I found from this site. I am told that he is
not available but if I give them till Monday {this call was on Friday}
he will call me back. Of course no call on Monday, and when I call them
back on Monday to find just what the F@!* is going on, I am told by
some obnoxious man on the phone, who won't let you get a word in
edgewise, that all phone conversations are recorded , I must have
broken the drive, and to take whatever legal action I would like, and
proceeds to hang up on me. This is after sending this email to Bruce:
Bruce;
I have a situation and a problem with a drive that I placed an order for on 11/06/2009. This problem is with a Western digital hard drive model WD4000KS-00MNB0, Invoice # 4702. This drive is an out of box failure, with the usual WD read write Click of Death symptoms. This drive was going to be used to recover data from a similar drive with a similar problem. I explained this to Rena when I was original sent an equivalent but not identical 400g SATA drive one week ago. I need a totally working and preferably new drive {that is what I paid for} so that I may recover data from an identical drive to this one. Until I have a complete drive to use as a donor, I am dead in the water on my repair. I may have to change the entire stack from my drive into a new donor drive, hence the need for a TOTALLY working drive. I have been promised a return call for days from the tech assigned to my case to resolve this issue, and to date I have not received any calls at all. In desperation I started searching the net last night for information about E-tech at Silicon Valley and found to my amazement that this type of thing has happened to many other people who ordered from your establishment. It also seems that YOU are the go-to guy in situations such as this. I feel that I have been extremely patient with this entire matter, but my patience has reached an end. I need this matter resolved TODAY!!!!. Please call me back if there is anything that can to rectify this problem, as I need to recover this data ASAP. Thanks
Of course... no email back...
I have since filed with the BBB and will see what they can do about these thieves.
Bottom line... These people SUCK to do business with. And I would LOVE to hear from Bruce, as he apparently reads these reviews and is in charge of damage control at e-tech.
Bruce;
I have a situation and a problem with a drive that I placed an order for on 11/06/2009. This problem is with a Western digital hard drive model WD4000KS-00MNB0, Invoice # 4702. This drive is an out of box failure, with the usual WD read write Click of Death symptoms. This drive was going to be used to recover data from a similar drive with a similar problem. I explained this to Rena when I was original sent an equivalent but not identical 400g SATA drive one week ago. I need a totally working and preferably new drive {that is what I paid for} so that I may recover data from an identical drive to this one. Until I have a complete drive to use as a donor, I am dead in the water on my repair. I may have to change the entire stack from my drive into a new donor drive, hence the need for a TOTALLY working drive. I have been promised a return call for days from the tech assigned to my case to resolve this issue, and to date I have not received any calls at all. In desperation I started searching the net last night for information about E-tech at Silicon Valley and found to my amazement that this type of thing has happened to many other people who ordered from your establishment. It also seems that YOU are the go-to guy in situations such as this. I feel that I have been extremely patient with this entire matter, but my patience has reached an end. I need this matter resolved TODAY!!!!. Please call me back if there is anything that can to rectify this problem, as I need to recover this data ASAP. Thanks
Of course... no email back...
I have since filed with the BBB and will see what they can do about these thieves.
Bottom line... These people SUCK to do business with. And I would LOVE to hear from Bruce, as he apparently reads these reviews and is in charge of damage control at e-tech.
