- Report: #977149
Complaint Review: Duarte's Appliances - Rubidoux California
Reported By:
MrsCreedo -
Riverside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Duarte's Appliances
Mission blvd. Rubidoux, 92509 California, United States of America
Phone:
Web:
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Business Rating:
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Duarte's Appliances The meaning of unfair business practices!! Rubidoux, California
My husband & I were shopping for a refrigerator & needed one ASAP. Found this
Place on Craigslist & decided to give them a shot. Bought a fridge for $900 cash,
no taxes. It never worked. We had this thing long enough to spoil a fridge full of
food, 2 days.
Called them & reported our problem, they eventually came- days later- & took the Fridge with them. They left us a smaller, dirty, smelly refrigerator to use in the meantime. That didn't work either. Finally, days later again, they came to fix that one.
It has now been 3 MONTHS!!!! They quit communicating with us on the status of our original purchase about 2 months ago. We finally just bought a brand new one from Home Depot, $1,250! We went to Duarte's over the weekend to get our money back & the mom (or the owner?) fervently denied any wrong doing. She refused to give us any reimbursement for our purchase because it says on the receipt "no refunds".
Lets get this straight.... they won't give us our money back for something that NEVER worked & we NEVER had possession of for more than 2 days & cost us more money & heartache than its worth. After my husband tried to compromise with her & offered to buy the one we had & they give us the difference, she insisted that the refrigerator we have been using for the last 3 months is worth more than the one we bought originally.
This place is a joke. Don't give them your business. They are a RIP OFF & the embodiment of the meaning of "unfair business practices". Worst of all, they don't run a law abiding establishment And fear absolutely no reprocussions for their actions. I'm pretty sure they are illegal immigrants, as well.
Called them & reported our problem, they eventually came- days later- & took the Fridge with them. They left us a smaller, dirty, smelly refrigerator to use in the meantime. That didn't work either. Finally, days later again, they came to fix that one.
It has now been 3 MONTHS!!!! They quit communicating with us on the status of our original purchase about 2 months ago. We finally just bought a brand new one from Home Depot, $1,250! We went to Duarte's over the weekend to get our money back & the mom (or the owner?) fervently denied any wrong doing. She refused to give us any reimbursement for our purchase because it says on the receipt "no refunds".
Lets get this straight.... they won't give us our money back for something that NEVER worked & we NEVER had possession of for more than 2 days & cost us more money & heartache than its worth. After my husband tried to compromise with her & offered to buy the one we had & they give us the difference, she insisted that the refrigerator we have been using for the last 3 months is worth more than the one we bought originally.
This place is a joke. Don't give them your business. They are a RIP OFF & the embodiment of the meaning of "unfair business practices". Worst of all, they don't run a law abiding establishment And fear absolutely no reprocussions for their actions. I'm pretty sure they are illegal immigrants, as well.
