- Report: #1257449
Complaint Review: DTE Home Protection Plan - Internet
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Author Not Confirmed
Why?
DTE Home Protection Plan
Internet, USA
Phone:
800-477-4746
Web:
dteenergy.com
Categories:
Business Rating:
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DTE Home Protection Plan deceptive details Detroit Internet
signed up for DTE Energy Home Protection Plan -- all appliance plus furnace/AC called for service on electric wall oven and at the same time told rep I didn't think to add a second oven ( I have 2 stacked wall ovens) ok .. no problem rep added the 2nd oven for $4.95/mo Service comes out -- part is unavailable due to age sooo ... I now have one good oven :) and one dead oven ... I called DTE/HPP to cancel the 2nd oven I had added.... this is """within 2-3 days """ of adding the 2nd.. was told she did not have authority wod put in request -- should know within 30 days ... Called again after 3 months -- She said she couldn't take it off (asked to remove it within days of adding it...) needed to stay on for one year ..... ONE YEAR !!!! Washer repair -- came out fixed problem (2week wait on part ???) BUT created another one -- they then sent out another company Not sure if I like this plan ....,,
