- Report: #1408388
Complaint Review: DS Services of America - Nationwide
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Author Not Confirmed
Why?
DS Services of America
Nationwide, USA
Web:
DSServices.com
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DS Services of America Sparkletts They charged for deliveries that never happened and agreed I didn't receive the services but later placed an open account on my credit report Atlanta Georgia
I ordered bottled water delivery by DS Services (Sparkletts) through Costco. They came an set up the water cooler and gave me my 3 bottles of water. The next month i received 1 bottle of water. I paid my bill online which included the other 2 bottles of water I did not receive because there was no way to amend the bill or pay less than the total amount.
I tried to call the company multiple times over the next few months because I was not getting any deliveries. The phone would just ring multiple times with no answer or transfer me to different lines and hang up. I spoke to the salesmen who were frequently at Costco and they wished me luck in getting in touch with the office because they said they couldn't get them. Apparently they were relocating their office.
After multiple months of a different delivery person calling with an excuse of why they couldn't come that month I let one of them know I was cancelling my service. They picked up the empty bottles and dispenser and sent my account to a credit agency (owned by them). When I called to disput the charges they conferenced in DS Services who agreed I didn't receive the services and agreed I didn't owe anything.
Several months later they placed an open account on my credit report.
Don't do business with this company!! When I spoke to the manager at Costco I was told they receive multiple complaints a month about this company and they wished Costco would remove the company from their offerings.
