Mario Abukhader
Grants,#2REBUTTAL Individual responds
Thu, July 31, 2008
My name has been battered for the last 4 years now and Drivetime never allowed me to repond to Gerri's allogations who has left so much out of the story. When I recieved the call from Gerri she had informed me that her vehicle was already in pieces and just sitting at another shop completely torn down. Drivetime paid for the towing to get the vehicle to our shop. Gerri was going to pay over $1,000.00 for a simple valve job which is not recommended with the miles that the vehicle acrued since purchase. You see Gerri forgot to mention that she had owned her vehicle for nearly two years prior to my recieving a phone call from her. Drivetime offers payment plans(at the time of this incident) for mechanical repairs. We offered Gerri a 50/50 split with no obligation to her as a customer whatsoever. A used engine for half price with a 12 month 12,000 miles parts and labor garrantee. $950.00 her share for a garranteed motor. Gerri agreed and was very thankful. A few days later she had called back and asked about a certain recall. I informed her that Drivetime does not have access to Dealership recalls. She then made the accusation that we sold her a vehicle with open recalls. After researching Gerri's concern. I learned that the recall came out well after Gerri purchased her vehicle. Also because she had an outside shop "NOT DRIVETIME" tear her vehicle apart this would void the recall status of her vehicle. I consulted with our local Suzuki Dealership whom we had a very good relationship with and they agreed to replace the engine we installed for Gerri with a Brand New Suzuki motor. The agreement was that I could not send them the engine in pieces. So out of courtesy to Gerri our valued customer. Drivetime refunded Gerri all monies she paid to us. We had acrued towing cost, cost to get her heads checked out, and a used motor not to mention the labor cost for all repairs performed. Not a single penny came out of Gerri's pocket for anything Drivetime had spent. A normal customer who had defaulted their recall would not have recieved a new engine. But because we spent thousandths of dollars yearly at the Suzuki delaership they honored a recall. Gerri acted liked she had appreciated everything we had done for her. Now when people google my name this is what comes up. Half the story for a woman who had some other shop tear down her vehicle and recalls that as a customer you have the obligation to register your vehicle with the nearest dealership so the manufacturer can contact you in case there is a recall. Thanks Gerri.