- Report: #1162899
Complaint Review: Dressale.com - Internet
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Author Not Confirmed
Why?
Dressale.com
Internet, USA
Web:
www.dressale.com
Categories:
Business Rating:
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Dressale.com do not waster your time nor enegry - frustrating company Internet
On may 23, 2014 i placed an order with dressale.com. I gave the correct siz based upon their webiste. Rec'vd the dress end of June. Dress was too small - I contacted Dressale and via Livechat, told them them the issue. Their response ' we made the dress as you stated - this is your fault'. So, on July 3rd, I placed an oerder for 2 yards of material, the stain and the chiffon. I paid extra for the 'expedited' shipping. 'I was told at this time, I would have the extra material by july 14 -wedding is on July 18.
July 14 - via livechat - I contacted Dressale, looking for the package. no one could find it. I was told that 'Pency' would look into logistics and see where the package was. I have submitted 2 tickets back to Dressale. There reponse is the can not control the mail, so here again, this is my fault.
between july 14 and 17th,I have made 3 requests for a least a refund in the expedite shipping cost. Here is the chat:
pency: Thank you for waiting. I'll be with you in just a moment.
pency: I will be right with you.
pency: Thank you for waiting. I'll be with you in just a moment.
janice: ok
pency: I'm sorry for the delay. I'll be right with you.
janice: ok
pency: this is the tracking number of your order : JSSM36169
pency: http://www.myib.com/
pency: pls check in this link
janice: but i was told that the tracking number is what I gave you - it is one of the tickets
janice: needless, i have not recevied the package, after 14 days.
janice: hello?
pency: yes ma'am i am here
janice: thank you
janice: shouln't i get the cost of the 'expedite' shipping refunded back to me ? Had I know that it was going to take this long, I would have never ordered it.
janice: I already paid for extra material.
pency: this is the tracking number too : 9200190100075339018611
pency: you can use this one to check in the uspa official website
pency: usps *
pency: you can contact your local usps pffice and sign for the package
pency: they already signed it for you
janice: this is too late - wedding is Saturday. Never mind. I will register a complaint online. Thank you for your help.
