- Report: #636950
Complaint Review: D.R. Horton - Greenwood Village Colorado
Reported By:
William -
Parker, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
D.R. Horton
7600 E. Orchard Road, Ste 350-S Greenwood Village, 80111 Colorado, United States of America
Phone:
303-488-0061
Web:
www.drhorton.com
Categories:
Business Rating:
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D.R. Horton Breach of Sales Contract & Failure to Repair Poor Workmanship Greenwood Village, Colorado
We purchased
a home from D.R. Horton in February of 2006. When we signed the purchase
contract, a 5 ton A/C unit was to be installed, per the contract. During the
first year in the house, it was found that a 3 ton A/C unit was actually
installed. The purchase price was $5,000 for the contracted 5 ton unit. It was
determined by D.R. Horton that there is approximately a $500 difference in the
cost of a 3 ton and 5 ton unit. Since it was uncovered that D.R. Horton
breached their contract, weve been attempting to recover either the $500
difference that we wouldnt have paid, or to have the 5 ton unit installed that
we contracted for originally.
Also, during
this time, weve been dealing with several rooms that do not retain heat and
maintain a comfortable temperature during the summer and winter months.
Mountain Air, the company that installed the HVAC system came out and went far
beyond their responsibility by installing dampers and an active return in an
isolated room. While this greatly improved the comfort while the HVAC system is
actually on, especially during the summer months, the heat-loss during the
winter is tremendous. Two of the three rooms in question are our childrens
rooms (the other is an isolated guest suite), and to keep them comfortable, we
have to place an energy-sucking (not to mention unsafe in a childs room)
electric radiator in each room every night when the outside temperature goes
below 30 degrees. While we requested that D.R. Horton come back out to check
the insulation installation, they simply said that it met code, and refused.
Weve spoken
with and/or have left unreturned messages for several representatives with D.R.
Horton during the past three years regarding this issue, including but not
limited to; Dan DePontbriand (Owner, Mountain Air the subcontractor who
installed the HVAC system), Gil Rossmiller (Town of Parker Building Official), John
Klotz (DR Horton Customer Service), Wes Carpenter (DR Horton Customer Service),
Joe Piech (DR Horton Customer Service), Steve Bower (DR Horton Customer
Service), Carolyn Mitchell (DR Horton Division Counsel), and Terry Woodson (DR
Horton Director of Quality Control and Customer Care). Each one has been
involved to a certain extent, by either promising that they would handle the
issue themselves or find the correct person to do so, with the notable exception
of Carolyn Mitchell. No further resolution has taken place to this point on
these two issues, and were approaching five years in this house now. Earlier
this year, we started documenting each contact with D.R. Horton, which
thoroughly details the lack of effort on D.R. Hortons part to correct their
mistake.
At this point in time, were writing this letter because we want resolution on both issues. Regarding the A/C unit, we want to have the $500 refunded to us and to have the correct unit installed in our home. Regarding the rooms not retaining heat, we want the insulation to be checked and correctly re-installed and/or added to if it wasnt done correctly in the first place. We also want to have a cash refund given for the additional cost weve incurred by placing an electric radiator in each room during the winter for the past four winters.
1 Updates & Rebuttals
Patrick
san francisco,California,
U.S.A.
D R Horton warranty is a myth
#2Consumer Comment
Sun, September 05, 2010
Consumers in Arizona have claimed the same AC undersizing in one of their communities. You should get the 5 ton installed because the hardware price differential is minor compared to the labor to drain, install, recharge the correct unit. Its tough to get $8 billion D R Horton to honor any warranty unless you band together with your neighbors. Chances are that they got the undersized unit too. Together you might get some satisfaction. Beware of your statute of limitations. Google <D R Horton and defects> and get a really clear picture that proves your problem is not an isolated incident with this builder.
